1. False advertisement on Villa Amara. The published rate of the hotel was 25% cheaper than what you offered 2. Room was falsely described (I now have pictures of the description vs what was provided) 3. Travelocity failed to provide a resolution ( this chat provides two agents staring “ they are looking into it without giving updates ) 4. Room was unsafe and I was unable to lock it 5. Holes in the wall 6. Noisy 7. Room was smelly 8 Room was described as to be occupied for over 10 people. It had two double beds 9. Three agents at the chat were unable to provide a response 10. I left the hotel Thanks

Un lugar muy acogedor y una atención muy amable

Mal aseo de la habitación y tenia una gotera en el techo y en la madrugada nos cayo el agua en la cabeza tuvimos que arrimar todo porque se mojó también la sábana y la almohada

Sarita y su equipo de trabajo son muy atentos, educados y muy amables. Regresare pronto

Excelente atención del personal. Y las intalaciones son limpias y agradables