Overall Ratings & Reviews Citadines Roces Quezon City

Clean and comfortable rooms. Decent selection of foods for breakfast. Thumbs up to their security and ground floor/ building entrance team.

Thw rooms were really smelly.

Citadines Roces Quezon City all have been extremely accommodating. The security personnel; the front door man, Romz and others; front desk staff; housekeeping and room services all felt like they went out of our way to assist and accomodate us regarding any concern and request that we had. The room was excellent and clean. The bed was very comfortable and the pillows were big and fluffy! Thank you all for a wonderful stay at Citadines Roces.

well maintained property. the open mic at dinner was a bit overpowering as to sound

Amazing experience!

Thank you for granting my requests during my family’s stay. They loved your service and they’ll probably go back. Highly recommend.😊

It was a last-minute booking. I had issues with another booking company! Citadine Roces Ave was a GREAT FIND! The location was centrally located for me. My reservation came with a breakfast buffet. It was a great spread, but it caters mostly to locals. There are not a lot of Western breakfast selections. The hotel is pretty brand new. There were issues with the hotel elevators. One elevator kept breaking down, and the hotel was busy with many people moving. I was on the 24th floor. I was also celebrating my birthday during my stay, and NONE of the hotel staff acknowledged that (it’s a simple gesture), not that I was expecting anything grand. Overall, it was a pleasant stay, and this hotel will be on my favorite list of hotels next time I am in Manila.

Located outside the tourist areas in a clean, safe neighborhood that I enjoyed walking through. Calling a Grab was easy and sometimes available before I could get to the ground floor. Several major malls within a 30 minute walk or 10 - 15 minute Grab ride (due to traffic in those areas). Rooms were decent sized though cost possibly a little higher than what might be expected for Philippines. Showers were always hot and service in the hotel very responsive. Many restaurants available for delivery throughout the night. 24 hour gym was great value with professional equipment and decent assortment of dumbbells. On site laundry was nice too though only accessible til 10 pm and required staff to start the wash / dry cycles. I stayed in a variety of rooms and floors for about 1 month here. Overall I think its a good base for exploring the greater Manilla area without being trapped in a high traffic zone or a noisy area with high foot traffic. Only 2 criticism is the internet speed and elevators. 2 of the three elevators are for guests. However, they are quite small and a bit slow. During the day it can take excess of 10 minutes just to get to the ground floor from any other floor. Also internet through stay was quite slow at speeds of ~10 - 20 Mbps if I recall. High enough for normal browsing but sometimes not sufficient for streaming services.

The room was modern and spotless clean. Also, the location is also a

Excellent Stay Clean

Staff were friendly & helpful. Breakfast was excellent too.

Great Guest services, friendly, safe.

Overall, good stay. A bit of problem in the bathroom since the shower water overflows out from under the glass. Sink is too low. There were some water leaking in the toilet.

The hotel is ver well kept, hotel staff has excellent customer service and even their front guard dog Candy is very amiable. Breakfast is really great, they changed their breakfast menu everyday. Will come back again to stay.

The property is suppose to be pet friendly. I called 2 hours in advance of arrival to make sure it was and was confirmed by someone from I spoke to from Reception. She said it was pet friendly and that I had to pay 1,500 fee for the pet. Upon arrival with our dog, we were told that the room we booked was NOT pet friendly. We booked their most expensive 2 bedroom apartment at that. They also told us that the fee was 3,000 and not 1,500 as I was told earlier on the phone. They also asked as for our pets vaccination card which was not specified as a requirement. Of course we didnt have it because I did not know it was required. I asked to speak to a Manager who said we would be allowed to bring our pet and he waived the pet fee. Aditionally, we arrived a little after check-in time of 2pm but was told it was still being cleaned. We waited for 2 hours! and only allowed to check in at 4pm. For a hotel that advertises itself as pet friendly, their only restaurant, a coffee shop for breakfast, WAS NOT friendly. There is no outdoor space which is typical to be seated at if you have a pet. So even though our breakfast was paid for, we decided not to eat and checked out at 6:30am. I WILL NEVER go back or recommend this place to anyone.

Most of the staff are friendly and helpful. Their pool is under renovation but they go out of their way to arrange the use of the pool from another hotel. Only has 2 elevators so there could be a wait during busy hours.

Great hotel !

It was a nice clean facility with courteous staff

Excellent stay at Citadines Roces Quezon City. The room is clean and new. And as a hotel at the same time a service apartment is a great experience and very convenient for those who like a long staycation. Their staff are friendly and a breakfast buffet is really good. And as a furparent a sweet stay with my pet is a big point in us. Off course lets also do our part to be a responsible pet owner, follow the rules of the hotel and be considerate for others because Citadines open their door as a pet friendly hotel so we have to appreciate in both ways. Highly recommended for those near in QC area.

Great location in a busy area. Friendly staff.