Hotel Caracol Puerto Morelos

Explore Hotel Caracol Puerto Morelos
8.2
Very Good
From 36 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Traveler Reviews Hotel Caracol Puerto Morelos

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Takami
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

location
Laventrice
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Juan C
2.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
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Karen
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Great friendly service. Bed was very firm.
Paulina
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

nice place, friendely staff
Chris
icon-Leisure
Leisure
6.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
duncan
icon-Business
Business
6.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
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Nicole
6.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Xiaoping
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Cody
icon-Leisure
Leisure
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Fritz
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Francois
icon-Leisure
Leisure
10.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Friendly staff, well located , not noisy
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 148 week(s) ago

Hotels.com verified review

Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Rena
icon-Leisure
Leisure
10.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

The staff were all great
Giselly
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Tiene muy buena ubicación y precio accesible.
Verified traveler
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède.
Marisol
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excelente personal.
Cuauhtemoc
icon-Business Family
Business Family
4.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Un hotel muy sencillo😏
Beatrice
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Number of reviews per page
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