Overall Ratings & Reviews Santos Hostel - Lisbon

I would not recommend staying here. Delays meant we Arrived late (2am). On arrival the manager started shouting at us and told us we could not stay. We were kicked out on the streets with no where to stay. Not once did the manager ask if we were OK or have any empathy as to why we were delayed. She offered a 10e refund and tried to get us to cancel our stay as she didn't want the bad review.

I had requested for a late check in and early check out... The host "Martha" was excellent and offered full support. I checked in after midnight and she came across pleasant and polite and offered complete support. Surely this has been my best experience so far when staying away from home.

Overall I had a great stay in the hostel! I very much enjoyed my time there. This was due in great part to one of the staff members, Aidan, who was extremely helpful! He would consistently go above and beyond expectations to give me helpful advice on the area, and make sure my stay was absolutely perfect. It wouldn't have been the same without him. The facilities felt a bit cramped, and that's easy to deal with especially on shorter stays. Other than that, all was good! Great location too. 20/25 minute walk to the downtown city center, or metro nearby. The metro station that runs to and from the airport is only a 5 minute walk away, and the one to downtown is closer.

Pleasant. Christina the owner was very helpful. We checked in late night and she was waiting for us. Nice place to stay

no esta mal. En realidad el Lisboa el alojamiento es un poco caro.

satisfactorio. No me ha gustado que no sepan castellano.

Nao indico. Reservei sete dias. Paguei antecipado. Avisei que chegaria após o horário de checkin. Combinamos uma tarifa extra de 100 euros por essa razão. Quando cheguei, não estavam lá para me receber. Era noite de natal. Perdi uma comemoração. Tive que procurar um hotel às pressas. No dia seguinte não estavam lá no horário normal do checkin para me receber. Tive que procurar outro hotel para os demais dias. Nada de satisfação nem de devolução do dinheiro.

Peaceful hostel, and friendly service

主人は無愛想ぽいが、好感が持てる。 地理も詳しく説明してくれた。 自由に自分の部屋の様に使えて心地よい。

예약 시 월을 잘못 지정해서 수정을 요청하였으나 들어주지 않았다. 이건 원리원칙대로 하는 것이 아니라 고객을 무시하는 것이라고 밖에는 이해되지 않는다. 잠재적 고객을 이런 식으로 대해도 되는 것인지? 매우 불쾌한 경험.

Chambre familiale avec 5 lits. Petit balcon donnant sur la rue avec table pour 2. Personnel très accueillant. Salle de bain très petite privative mais il faut traverser le couloir. Porte fenêtre ne fermant pas très bien.donc on entend le bruit de la rue très passagère. Proche de tout métro et de jolis jardins. Mais à pied loin du quartier historique. Cuisine commune à disposition. Je trouve le prix un peu élevé pour une famille de 5 dans une auberge de jeunesse.

Excellent séjour. A refaire sans hésiter. Magnifique confort et propreté.

Great hostel! Very clean, close to metro station, comfortable beds and very friendly and helpful staff. In a nutshell: absolutely worth a stay!

Muito atenciosos, prestativos. Perto do El Corte Inglês, padaria restaurantes e mercado ao lado.

la chambre que nous avions reservé etait occupée et la chambre de remplacement n avait pas de salle de bain ni wc

Excelente localização, junto da El Corte Inglês Lisboa, onde tem duas linhas do Metrô de Lisboa, super mercado, restaurantes, Magazine com tudo que um turista queira, no coração de Lisboa, a 15 minutos do Aeroporto, táxi 13 euros, no HOSTEL, uma administração perfeita, quartos limpos, banheiro com água quente, sempre limpos, frigobar no quarto, camas de qualidade, uma cozinha completa de tudo, a proprietária dra Cristina, com as suas COLABORADORAS, Marta e Sandra, dão o aconchego FAMILIAR ao hóspede, eu RECOMENDO ESSE EXCELENTE HOTEL, com uma perfeita localização, prédio conta com 2 elevadores, eu deixei de ir ao Ibis de Lisboa E AGORA SO IREI AO SANTOS HOSTEL LISBOA, ONDE VOLTAREI, COM CERTEZA, PARABÉNS, Sergio

Very Nice and helpful staff! Was given a free night for a little inconvinience first night