We entered Ecuador completely blind not knowing what to expect and on arrival were met by a national strike, riots and soldiers on the streets, suffice to say we were a little scared. However our initial impressions and experience soon turned into one of the greatest countries I have visited, and undoubtedly the best hotel I have ever stayed at, seriously if you are ever in Ecuador (and you must visit) you have to stay at the Hacienda Rumiloma it is a wonderful hotel that not only treats it's guest like family, but is run entirely by the workers as a collective. I honestly have never felt so welcome and safe away from my own home. When the tensions died down we were eventually able to leave our hotel and explore the capital visiting the old town and the equator with our amazing tour guide Andres from the hotel. We also went on amazing hikes with some of the best views I have ever seen just behind the hotel! 100% must visit!

One of the best views you will find but we were the only guests in the hotel. Isolated mountain that can be scary. Staff is one of kind. Great service. The road to get to the hotel is very rough and steep. Distance from the airport is an hour but on hotels.com it says 33 min. That was misleading and caused getting a ride early in the morning be unpredictable

I can't say enough great things about the hotel and staff. They were amazing from check in until check out. If you are around Quito at least stay here 1 night.

Such a beautiful and unique property and everybody was so lovely. I wish more people would have the chance to stay here. It was fairly empty…. We had a two-story room with a wood-burning fireplace downstairs. I have never stayed somewhere with that sort of amenity.!

Failed to show up for airport transfer to property. We got a taxi that got lost then was unable to climb the mountain due to their road conditions. We had to climb the mountain by foot to attempt to check in but the staff had already left for the evening and failed to respond when we continued to ask for assistance. Our flight arrived at midnight and at 2am my family was still not sure where we would be staying the next 3 days/nights. Taxi driver was awesome and found us a safe place to rest for the remainder of the morning until we could find accommodations.

Magical. Just magical. Stop reading reviews and book immediately!

The hacienda staff was very attentive throughout the stay.

A beautiful and amazing stay at Magical Rumiloma

This was an amazing Sanctuary located in the mountains above the city of Quito. It was very easy to get there. We had the room called the cathedral which was amazing with a natural in-ground hot tub the authenticity of the rooms and the decor made you feel as though you are having the best Ecuadorian experience ever. They take care of you like kings and queens. The views are incredible of the mountains from the comfort of your bed and Lamas and peacocks at your windows and doors so peaceful so relaxing and they even have Wi-Fi LOL firewood for the bedrooms for the furnace and they bring you hot water bottles for your beds our family Can't Stop talking about how wonderful it was to stay at this Hacienda. My children are 11 and 14 and they loved it.

HACIENDA RUMILOMA IS LIKE HEAVEN ON EARTH, THE LLAMAS, THE PEACOCKS, THE FRESH AIR WAS ALL EXCELLENT. I SCORE THIS PROPERTY A 10. ALL THE STAFF MEMBERS WENT OUT OF THEIR WAY TO PLEASE US IN EVERY WAY. I WOULD MOST DEFINITELY RECOMMEND THIS PROPERTY TO ANYONE WHO WOULD LIKE TO SEE WHAT HEAVEN IS LIKE.

We stayed in the Cathedral suite for two nights. Our experience was simply unbelievable perfection. The suite itself is a palace and we could not believe this luxurious space was ours for just over $300 a night when such a room would easily cost anywhere between $1000 and up in the U.S. Not only was the room amazing, but the service and attention to detail was just incredible. Everything was just a dream - from the fresh fruit awaiting us in our suite to the turn down service including hot water bags heating each side of the bed, the absolutely breath-taking bouquet of roses in our suite and the rose petals spread throughout the rooms, the GORGEOUS decor. The restaurant, the bar and the grounds are also amazing. We spent our time watching the llamas, birds and peacocks that roam the property as well as hiking the grounds of the property in general. We also met the owner, Amber and she was amazing! Not only did she take the time to introduce herself and chat with us but she did everything in her power to make our stay as enjoyable as possible. Amber ensures our meals were to our liking, sent tea to our room to help with some altitude related discomfort, arranged our transportation to the airport, and even arranged for us to have an hour and a half massage in our suite which was really fantastic. Really, I can’t say enough about how amazing this place is and the staff that works there. They blew all of our expectations way out of the water and made us eager to come back soon!

The property was absolutely beautiful, a wonderful, secluded get away in the mountains while still being 15 to 20 minutes from the heart of Quito. However, it didn't feel like you were anywhere close to Quito while there. The suites were phenomenal, the food was outstanding (and brought fresh to our room at the time we requested), and for no charge they filled the room with rose petals and a huge vase of roses for our honeymoon. The best part, though, was that our driver got his car stuck on the way up the mountain late in or wedding night, and when we called to tell them we would be late to check in, the owner herself drove down and gladly picked us up. That single handedly turned what could have been a terrible experience into a wonderful night, and for less than 300 a night, there is no way you can get a better location, good or service, in all of Ecuador, and definitely nowhere close to that quality for that price in the States. If you're ever in Ecuador, spend the money here. It will be more than worth every penny.

A lovely hotel with tremendous style, personality and a view to boot. Amber was as good a host as one can hope for as she is so knowledgeable about the country and what it has to offer all variety of tourists.

Amazing place. So unique. Staff was always ready to go out of their way to ensure guests comfort.

Absolutely the best choice for our lounge zone! Friendly staff, well designed rooms (amazing bathtub!), food so good we took their class & Mercado visit package. The in-room fruit basket was superior and we wikipedia’d To figure out the cucumbermelon! Have already recommended Hacienda Rumiloma to other couples looking for a serious get away in a beautiful location.

This hotel is wonderful! It is a beautiful mountain oasis just 10 minutes outside of quito. We spent 4 days here before going to the galapagos. We did various day trips outside of quito to explore. The grounds of the hotel are so nice the best part is almost being at the hotel! Innkeeper's family and staff take great care of you. Restaurant is great. You should stay here, there can't be any place better in Quito!

Beautiful location (up a steep road that our Uber couldn’t quite navigate, so we had to walk the last half mile) with a lovely room with a bouganvillea growing inside. Food at the restaurant was fine, too. Visited in part to go birdwatching the following morning at 6am on a tour arranged by the hotel with a local guide. Was unfortunately kept awake till 2am by thumping music. Our group was told by the owner that we wouldn’t have to pay for the rooms because of the noise, which seemed very generous. Apparently owner later changed her mind, and I was billed in full. While owner and I have not been in contact, owner told other members of my group in an email that I had said I slept well.... the fact is, I didn’t. Lovely location but was frustrated by the loud music that ran late into the night at a place that also seems to want to care about nature.

A quirky lodge with a few suites in a valley above Quito, advertised as a natural oasis with birds hard to find elsewhere (they arrange guides) — why my group went. But the suites overlook the lodge’s restaurant / club and terrace, which also serves city visitors. We arrived Friday with a half-day bird tour set for 6 am. After early dinner in the then quiet restaurant (big portions, avoid the lamb stew) we fell asleep at 9:30. At 10:30 the club came to life. It was impossible to sleep for the bass thump and voices of revelers. Headphones did not work! The proprietress (American born) said the noise would stop at midnight. It ended at 2. I sadly missed the birding to sleep. My husband, son, and brother-in-law went: great birding, but they were wrecked. The proprietress told us after-the-fact it was busy every Friday and blamed the sound on a new DJ. She agreed to charge us only for food. She did not keep her word. She later offered us a partly reduced charge that compensated her loss with every conceivable fee. She claimed the noise levels outside her club “tested” at 36 dB (which googles to +/- birds singing outside a library!). She accused us of stiffing the guide, whom we paid directly after waiting half an hour for someone on her staff to show up so we could pay! When we disagreed she left the room charge at full price. So: Beware of noise on Friday night (Saturday too?), and the boss-lady’s promises. Good luck getting an answer on the service phone.

We had a wonderful stay. Very comfortable. Staff was excellent. Food was great. We met the owner, who was wonderful as well. Beautiful grounds. We loved the guitarist in the restaurant when we arrived. We enjoyed watching the hummingbirds at the feeders. Great views from the restaurant and the room. Highly recommend this hotel.

The hotel was lovely with traditional Spanish style decor. It's located in the mountains and the views are very relaxing. The food is delicious - but on the expensive side. Everyone working at the hotel is so friendly and accommodating. The only down side is getting there. It's really high up and you have to pass through a rural area to get to it. Also, it's dangerous to get up the hill when it rains, as most of our taxis slipped backwards because of how steep the road is. Just make sure you're in a SUV and you should be okay. You may suffer from altitude sickness as well, so bring the appropriate meds. This is the second best hotel in Quito after Casa Gangotena.