Hola

I had the room with jacuzzi. The jacuzzi / shower combination was horrible. The picture of this room very intentionally hides the stupid shower in this room. For five days and nights I’m literally standing in a Jacuzzi showering Basically in the middle of the room. It is the dumbest shower set up I’ve ever seen. Also, this room was very expensive, and it comes with no refrigerator, no heater for a room in a very cold location at night, and no safe box to guard my passport and money. So The entire several days I was here I was hoping someone wouldn’t take my belongings because there’s no safe box which is completely stupid. And then there’s a special horrible bonus of every Morning at 6 A.M. the church next-door, bangs very loud bells for 20 minutes. It is literally impossible to sleep late in the morning because the bells from the church is unimaginably loud Every morning Very early. I suggest the one stays at this hotel.

Excellent work

Clean room and friendly staff. Beautiful neighborhood right in the heart of the historic district.

Excellent. Clean room, excellent customer service. We loved the roof top, 360 view. Perfect location.

Everything was excellent

Habitación muy limpia, ubicación céntrica cerca de todo.

Great staff, perfect location, right in the center of historic district.

The food was excellent and the service was great , very friendly staff!

The hotel is in located near to all restaurants and shops in Cuenca

The best part of the hotel was how caring and kind of the staff were during the stay. Everyone went out of their way to make sure that you were comfortable. The Hotel is quaint with modern upgrades, and an amazing rooftop restaurant. The only thing you need to be prepared for is the loud ringing of the church bells early in the morning and the noise from the street, which is inevitable, given how centrally located the hotel is. Otherwise, a great value stay.

Very nice hotel. The reception doesn’t look particularly nice but the rooms are amazing. The staff was also friendly. The hotel doesn’t have a gym but they suggested a park nearby where one can exercise.

Excelente

The kitchen was only a sink, cook top, and coffee maker; no frigde or microwave. Water was turned off for repairs originally 1-6 PM, but didn't come back on until 10:30 PM. Construction noises continued until 10:15 PM. There was no hot water the next morning for a shower. The nicest thing was the bed and bedding.

Excellent in everything

The staff was great, friendly and professional. The room was ok, but. I reserved a room with a kitchen and it did not have a refrigerator. That makes the kitchen almost useless. The restaurants bery good, but it was often closed. The few time I was able to eat there it was very good.

The staff are nice and helpful they gave you what you need right away. the room are clean . i will definitely be back to this hotel again. Thank you!

I loved everything about the Vaway in Cuenca, my view was beautiful. Most of all I loved the entire staff. One of the best hotel stays I have had and that was because of the wonderful staff!

Nice

The rooftop is the hotels saving grace. Breakfast was awful and lobby staff was rude, unhelpful