Room clean the 2 night auditor Johanna Jennifer i thinks thats her name she checked me in. Name stat with J. She is the best. It was mother's day my daughter came to spend mother's day and she recommended a restaurant that was amazing she is professional and Johanna is very helpful both staff are a keeper

Staff was really really mean. For no reason.

La limpieza y la habitación genial. Capaz me parece excesivo los 13 euros del desayuno Lo demás muy bien !

Staff is great! Food was good but pricey. Bar prices however were reasonable. My only suggestion is to add an occasional chair in the rooms, and a storage area for toiletries in the bathrooms. The rooms are spacious but need more furniture.

Great place

Loved

Clean rooms and friendly staff, good if you just want to relax. Not much to do around the hotel and the glass bathroom wasn’t very private with kids.

Good Place to stay in the city center

The room had to beds and a sofa for a third person, and they still charged for sleeping on the sofa. The sofa was not very comfortable

Only Breakfast available

The hotel itself was fairly okay, although, there wasnt anything to do at all around the hotel. For work related events it would be great but to just stay as a couple it was limited. The area the hotel is in is inconvient with little to do in the area. The housekeeping was poor; on some days the room wasnt cleaned. All the staff were nice.

Took hours to check in because their system was down, so we had to wait for 3 hours. We eventually got our room - we got sla twin despite having booked a double and specifically asking for a double room. The room was nice but the bathroom had no door. And no tea or coffee making facilites in the room.

The rooms and hotel were fine. The bar staff was absolutely rude. The breakfast was decent but the egg were way undercooked everyday. We stayed here 6 days and some days our room didn’t get cleaned and we had to keep asking for toilet paper and clean towels. I would not stay here again.

When I made reservations, I was told there was shuttle to airport, and there was no shuttle. When I made reservations, was told breakfast was included, and it was not included. When staff called taxi for me, taxi never showed up.

It is super confusing to have it in the app as sercotel when is not sercotel. It has another name. The bathroom was messy. No access to the rooftops, the AC of the room didnt worked quite well and there was no extra blankets for the cold. We have to ask for it and get it from the reception. The security box did not worked. The guys in reception where super nice thou

Nice hotel but a fair bit out of the way for anything The pool and roof terrace are closed till June Check taxi fares to where you need to go as there is a very limited bus/metro service and the taxis vary massively on time of day

Staff were friendly and helpful. We had an adjoining room, would ensure you specify no adjoining room if travelling as a couple. Person in room very loud, may of well had the door open. Hotel moved us on request to a quieter room as noise was persistent. Overall a comfortable stay, ideal if wanting to be out of the City. Great location for stadium which was the main reason for travel.

Rude, disrespectful, ignorant staff. We were given a room with a shower that was fixed too low, the water was flooding the bathroom and the corridor. We were promised a fix but eventually no care was given and nobody came to see it. Definitelly, not a **** hotel. The decor was quite poor, facilities too; the kettle provided but no tea or coffee, very poor choice of toiletries, only one set given for 2 people. It felt as if the room was not ready for us or under some kind of reconstruction. Not clean to scratch, very basic. The front of the hotel quite industrial but there are nice places at the back in the residential area. Mainly operated via Uber, close to Alcobendas and shoppng centre. Defo not worth the money, won't be going back. Felt ignored and unwelcomed. Avoid if you can.

Habitación muy pequeña, las camas muy incómodas y pequeñas,toda la noche recolocándola para no caer en el hueco, hay que dormir con poco movimiento. Camas no apta para una persona con 1,70cm mínimo de alto.

Room was okay, but there was a huge rain leakage in the lobey. Friendly staff.