Julie
with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Firstly, the only reason I haven't given this hotel a terrible score is because of the staff. They were friendly, welcoming and did their best to help.
Unfortunately, The Devonshire Arms was a real disappointment considering the £180 we paid for one night. I genuinely wouldn't recommend paying more than £100 per night. The photos on the website make the hotel look much better than it actually is, and I wish we'd travelled a little further and booked elsewhere.
The room was clean, but everything felt very basic. The biggest issue was the lack of air conditioning. Although AC wasn’t stated on the website, you would expect at least a decent fan system. Not only was there no AC in the bedrooms, but also none in the restaurant or pub. The room became unbearably hot, resulting in one of the worst nights' sleep I've ever had. The fan provided was completely inadequate, and the cable was so short it couldn’t even reach the table to position it properly. It was obvious we weren't the only guests struggling with the heat.
Breakfast was also disappointing. Mine was inedible, and although the staff kindly offered to replace it, I'd completely lost my appetite. My husband's breakfast wasn't much better.
The problem isn't the staff—it's that the owners appear unwilling to reinvest in the property while continuing to charge premium prices. For what we paid, I expected a much higher standard of comfort and facilities. Sadly, this hotel did not deliver value for money.
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