Most of the front ofice staff were friendly and helpful. Unfortunately t h e first night the tv remote did not work. They did bring another one but it did not work either. The curtains did not close or open as they were suppose to because they were off the track. The coffee pot was rusted in the water section so i did not use it. Once i discussed this with the front desk all were addressed. However, being a Hilton facility i would not expect it to be like that...