Five Premiere Hotel

Explore Five Premiere Hotel
9.1
Exceptional
From 739 reviews
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Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

9.0

People often mention about Five Premiere Hotel
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Room Space (96)
Staff Friendliness (93)
Bedroom (87)
Distance to City Center (81)
Ambiance (74)
Bathroom (67)
Hotel Area (64)
Family Friendly (61)
Surroundings (60)
Accessibility (57)
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Traveler Reviews Five Premiere Hotel

Number of reviews per page
20
40
Customer reviews
M***S
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff and service are great, everyone is friendly and takes the initiative to help customers. The room is cool, I'll come here again next time.
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Agus R.
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Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 1 week(s) ago
The hotel facilities are complete with a fairly affordable price, each room is equipped with a bathtub and there is a swimming pool to make the kids feel at home, the breakfast is also varied and complete, the only drawback is that the room cleanliness is a bit lacking, we asked for a non-smoking room but when we entered the room it smelled a bit of cigarette smoke, the corners of the bathroom were also a bit mossy, and what we regretted the most was that the glass in the room was moldy as if it hadn't been cleaned from the outside even though the view was very good.
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4 people find it helpful
Accommodation's Reply
02 Feb 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Herman
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always the best service when staying at this hotel. Oh yeah, happy 2nd anniversary... yesterday I checked in during my 2nd anniversary at the hotel. Oh
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best service. We hope to serve you again in the future! Sincerely, The Management Team, Five Premier Samarinda Hotel
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Supiah H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Check-in and check-out times are not a long process, all the staff are friendly, the food is super complete and delicious
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Y***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The receptionist is not friendly, otherwise it is good.
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Accommodation's Reply
21 Jan 2026
Thank you so much for your review! We apologize for the unfriendly service you experienced. This motivates us to continue striving for the best possible service. We hope to serve you even better in the future! Sincerely, The Management of Five Premier Hotel Samarinda.
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S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly, comfortable, basically the best, to the point where the kids don't want to leave.
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, and check-in and check-out were quick. The lobby smelled nice and was clean.
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Fauziah R.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The hotel is quite good, the service is friendly and the food is delicious.
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Accommodation's Reply
12 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best service. We hope to serve you again in the future! Sincerely, The Management Team, Five Premier Samarinda Hotel
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Alhamdulillah, all the staff are friendly, the place is comfortable, the pool is clean.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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NURSHANTY K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's good, but the cleanliness of the bathroom needs to be improved.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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r***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
friendly staff, delicious food, clean rooms, cold AC, bathtub
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always come here for a staycation with friends, the room is spacious and smells really good..
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best service. We hope to serve you again in the future! Sincerely, The Management Team, Five Premier Samarinda Hotel
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P***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Everything is okay, never get bored staying here many times.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Teguh W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, clean rooms, delicious restaurant, billiards, swimming pool and spa too... everything is okay.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, the food is delicious, the location is close to the city center
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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C***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service was good, friendly and helped us carry our luggage up to the room.
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving to provide the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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M***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly service, clean hotel, delicious food, lots of facilities.
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We are delighted to hear that you were satisfied with our service. This motivates us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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T***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I've booked a smoking room but I got a non-smoking one. The excuse is that they're full. Why do I have to go back and forth to the swimming pool?
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2 people find it helpful
Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We apologize for the inconvenience you experienced due to your requested room not being fulfilled. This encourages us to continue striving for the best possible service. We hope to serve you again in the future! Sincerely, The Management of Five Premier Samarinda Hotel
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R***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
The only thing that needs to be improved is the food at breakfast because the taste is not good enough.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We apologize for any inconvenience you experienced regarding the menu and taste not being to your liking. Your feedback is very valuable to us, and we will contact our kitchen team immediately to make improvements. We hope to serve you better in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The main course for breakfast was less than appealing.
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Accommodation's Reply
07 Jan 2026
Thank you so much for your review! We apologize for the inconvenience you experienced regarding the shortage of main course dishes. Your feedback is very valuable to us, and we will contact our kitchen team immediately to make improvements. We hope to serve you even better in the future! Sincerely, The Management of Five Premier Hotel Samarinda
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Number of reviews per page
20
40