9.1
Exceptional
From 54 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.3

Service and Facilites

9.1

People often mention about Hotel Dhika Serenity Bekasi
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Staff Friendliness (1)
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Traveler Reviews Hotel Dhika Serenity Bekasi

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Customer reviews
Liana t.
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 week(s) ago
We got a room on the 26th floor, which was clean and comfortable. The downside was that the shower head wasn't very strong, as it was on the top floor, so it was a bit difficult to get the water up fast enough. Overall, it was OK.
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Accommodation's Reply
31 Jul 2025
Dear Liana T. Thank you for giving us the best rating for Dhika Serenity Hotel. It is very unfortunate that you had some unpleasant experiences during your stay with us. We want to assure you that this is not the standard supported by Dhika Serenity Hotel, this issue has been conveyed to the relevant department for immediate resolution. Once again, thank you for this review and we look forward to welcoming you back to Dhika Serenity Hotel for a truly memorable stay. Warm regards, Dhika Serenity Hotel
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A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The room is clean, there are no minuses, the location is very strategic, the AC was thought to be not cold when it was set to the one at home, it was very cold, basically it was really great, the service was really good, all the security guards were friendly, the CS was also friendly👍, it is highly recommended, next time God willing, if I have an event in Bekasi, I will stay here again.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Sir/Madam. Thank you for sharing your stay experience and giving the best rating for Dhika Serenity Hotel. It is a great happiness for us to know that you are satisfied with the various facilities and services available. We are very happy and appreciate the good reviews that you have conveyed, and we look forward to welcoming you back in the future. Warm Regards, Dhika Serenity Hotel Bekasi
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y***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 14 week(s) ago
The staff is friendly and fast, the rooms are clean and comfortable. The wifi is smooth in every room. It's worth it with the budget too.⭐️⭐️⭐️
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Accommodation's Reply
28 May 2025
Hello, warm greetings. Thank you for taking the time to give a good review, sis, we are very happy to hear your experience, we will continue to improve our services to provide the best experience for all guests. Thank you, Dhika Serenity Bekasi Timur
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a***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very good. Recommended. Strategic location
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1 people find it helpful
Accommodation's Reply
28 May 2025
Hello, Warm Greetings. Thank you for taking the time to give us a good review. We are very happy to hear about your stay experience. We hope to provide you with an unforgettable experience in the future. Thank you. Dhika Serenity Bekasi Timur
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 17 week(s) ago
the staff is friendly, the room is clean, but the AC is not working so the room is hot. I have tried it many times but the AC is still not cold.
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Accommodation's Reply
14 May 2025
Thank you for taking the time to give a review and feedback on our hotel, we are very sorry to hear about your experience while visiting our hotel, we will immediately take steps to review this issue, and we are committed to providing better service in the future. Thank you
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N***r
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The room was clean, the price is really affordable and easy access to everywhere. Security and receptionists were friendly.
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam. Thank you for giving a perfect rating for Dhika Serenity Hotel Bekasi. We are very happy to hear that you enjoyed your stay with us and were satisfied with the various facilities and services provided. We look forward to welcoming you and your family back in the future and receiving even better service. Warm Regards, Dhika Serenity Hotel Bekasi
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Adank F.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 21 week(s) ago
Everything is ok, it's just a shame there's no restaurant. There's only a canteen. But I didn't find where the canteen is. So I have to buy food outside or order online. Also, there's not enough security. With a hotel/apartment that big, security is only placed at a few points. But the security is quite friendly. Maybe more security personnel can be added. So that we feel safer. For the price of the room, it can be said to be cheap, with adequate facilities. Overall it's ok
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Accommodation's Reply
08 Jul 2025
Dear Mr. Adank F. Thank you for giving the best rating for Dhika Serenity Hotel Bekasi. It is very unfortunate that you had some unpleasant experiences during your stay with us. We would like to assure you that this is not the standard supported by Dhika serenity Hotel, this issue has been conveyed to the relevant department to be resolved immediately. Once again thank you for this review and we look forward to welcoming you back to Dhika Serenity Hotel for a real stay experience. Warm regards, Dhika Serenity hotel Bekasi
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I M K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
It's really suitable for a staycation here, it's cheap, clean, and safe too.
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Accommodation's Reply
31 Jul 2025
Dear, I am ke. Thank you for sharing your stay experience and giving the best rating for Dhika Serenity Hotel. It is a great pleasure for us to know that you are satisfied with the various facilities and services provided. We really appreciate your good review and we look forward to welcoming you again for a pleasant stay. Warm regards. Dhika Serenity Hotel
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I M K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
It's really suitable for a staycation here.
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I M K.
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Staycation
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10.0
/10
Reviewed 22 week(s) ago
If you are looking for a staycation, this is the nicest and cleanest.
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Overall all good. Location, service, room👍👍👍👍
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Andung A. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
Strategic location, affordable price, clean unit. The only downside is the water pressure is too slow so you can't take a satisfying shower.
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Ria
icon-Staycation
Staycation
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9.1
/10
Reviewed 33 week(s) ago
It's really worth staying, the place is clean, the view is good, recommended for floors 15-26 👍
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3 people find it helpful
G***t
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
Strategic location, comfortable room, only the cleanliness of the bathroom may need to be improved. Rooms facing the toll road are a bit noisy because of the traffic.
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3 people find it helpful
W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 46 week(s) ago
Okay everyone, just missing Netflix 👍🏻.
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2 people find it helpful
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 46 week(s) ago
The hotel staff is friendly, the room is clean, I got the top room on the 26th floor and the view is quite good. The downside is that it is a bit difficult to find the hotel because there are minimal hotel signs because it is in the Grand Dhika apartment area (there is a very small hotel banner near the parking lot at the entrance to the apartment), it turns out that the receptionist is next to the Grand Dhika apartment receptionist. And I didn't go to the swimming pool because it didn't look clean. If I have urgent business, I will definitely come here again.
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5 people find it helpful
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Yossafat L. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Good, LRT access is close, there is a shop/mart below, the rooms and contents are good. The only minus is the sound of the vehicles (because it is near the toll road), and the sound of the apartment occupant's token which is loud when it's dying 🤣😂. Overall 9.5/10.
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2 people find it helpful
R***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
Greattt!!! It's very comfortable, everything is clean, but the AC is not that cold, maybe next time it can be a note. Thank you!
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R***a
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Transit
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9.4
/10
Reviewed 54 week(s) ago
Friendly, clean scent, close to everywhere.
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1 people find it helpful
R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
good, clean, fragrant, suitable for a family staycation
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