The staff is amazing. They would probably do cartwheels if you ask them. We had allergies in one of the rooms (we've stayed before without allergies) so we suggested if we can move, and they accommodated. They are super sweet. The mall is more like a mega-mall that it is adjacent to, and have endless opportunities to buy gifts as well as adore cute puppies and kittens. There are 3 parts to the mall, as well as Costco being in walking distance. Fun place, and local to Tokyo Disney/Sea. The train system is crazy confusing, so Maps was very handy. Will be back again in a few days.