Dear Desi P., thank you very much for sharing your valuable experience and detailed feedback. We sincerely apologize for the inconvenience caused, especially regarding the condition of the toilet, the steel cable lock blocking the door, the slippery floor, and the puddle. We also sincerely apologize for the incident where the hairdryer fell and broke the glass. We will promptly forward your feedback, including the safety and convenience of the toilet, to the relevant departments and consider it. Your valuable feedback is essential for improving our facilities and services. We will do our best to provide you with a more comfortable experience on your next visit. Thank you. Swiss Belexpress Chiden