Dear Ms. Yulia, Thank you for staying at our hotel and for taking the time to write this review. We apologize for any inconvenience you experienced during the check-in process. We strive to provide the best service to meet all our guests' needs. However, unforeseen circumstances can sometimes occur. For example, simultaneous bookings from multiple online travel platforms may result in an oversupply of a particular room type. However, for your booking, we provided you with a standard queen-size room as requested. We apologize and promise to improve our reservations and front desk services. We look forward to welcoming you again in the future. Sincerely, The Management Team, Anda Jember Hotel