Dear Valued Guest, Warm greetings from Horison Suites Iswara Bekasi. Thank you for taking the time to share your experience with us. We are delighted to hear that you were pleased with the friendly staff and the cleanliness of your room throughout your stay. Your compliments on our team's service are a great inspiration to all our staff in maintaining our high standards of service and hygiene to provide the utmost comfort for all our guests. We are proud to know that Horison Suites Iswara Bekasi remains your choice for future stays. Such positive feedback means a great deal to us and encourages us to further improve our services and facilities. We look forward to welcoming you back to Horison Suites Iswara Bekasi again and look forward to providing you with a memorable stay every time you return. Sincerely, Komang Sumerta, General Manager

Dear Valued Guest, Warm greetings from Horison Suites Iswara Bekasi. Thank you for taking the time to share your kind review with us. We are delighted to know that you consider our hotel a family-friendly property and a nice place for both leisure and business trips. It is our commitment to provide a comfortable stay, complete facilities, and warm hospitality to ensure that every guest whether traveling with family or for business—enjoys a pleasant and memorable experience. Your positive feedback is truly appreciated and serves as great motivation for our entire team to continuously maintain and enhance our service and facilities. We look forward to welcoming you back to Horison Suites Iswara Bekasi and providing you with another enjoyable stay in the future. Warm regards, Komang Sumerta General Manager

Dear Valued Guest, Warm greetings from Horison Suites Iswara Bekasi. Thank you for taking the time to share your experience with us. We are grateful and delighted to hear that you and your husband were comfortable in the Grand Deluxe room and were satisfied with the cleanliness of the living room, bedroom, bathroom, and the pool, which offers a luxurious atmosphere in the heart of the city. We appreciate your appreciation for the quality and variety of our food. We particularly appreciate your feedback regarding the selection of bread and donuts, and we will forward it to the relevant team for evaluation and improvement in the future. Regarding the bathroom amenities, especially the soap dispenser, we apologize for any inconvenience. This feedback is very important to us, and we will investigate immediately so that in the future we can thoroughly inspect rooms before and during guests' stays. We greatly appreciate your honest and detailed review. Such reviews greatly help us improve the quality of our services and hotel facilities. We hope to welcome you back to Horison Suites Iswara Bekasi again and wish you an even more comfortable and memorable stay on your next visit. Sincerely, Komang Sumerta, General Manager

Dear Valued Guest, Warm greetings from Horison Suites Iswara Bekasi. Thank you for taking the time to share your experience with us. We appreciate your feedback, which forms the basis for evaluating the quality of our services and facilities. We apologize that the cleanliness of the room, particularly the corners and other details, did not meet your expectations. We have forwarded this feedback to the relevant team to ensure a more thorough cleaning process in the future. We have also noted your comments regarding the in-room amenities, including the refrigerator, which we will consider for future improvements. Your feedback is crucial to us in improving comfort and the quality of service for all our guests. We hope to welcome you back to Horison Suites Iswara Bekasi again and provide you with an even more comfortable and pleasant stay on your next visit. Sincerely, Komang Sumerta, General Manager

Dear Mr. Loga, Sincerely yours, from Horison Suites Iswara Bekasi. Thank you for taking the time to share your experience with us. Your detailed review helps us evaluate our services and facilities and inspires our entire team to continue striving to improve the quality of stays for all our guests. We are pleased to hear that you found our hotel to be well-maintained, with clean rooms and amenities that enhanced your comfort; the spacious and well-organized parking that protected your vehicle from heat, rain, and dust; and the warm and pleasantly scented lobby and elevators. We are also pleased to note that most of our staff, especially the housekeeping and reception staff, were friendly and always ready to assist. Your feedback regarding the difference in experience between male and female receptionists is also something we take seriously to ensure greater consistency in service quality across all departments. We are proud of your compliments on the overall in-room amenities, but we regret that some did not fully meet your expectations. The issue of soundproofing in the hallways and rooms is something that management should address, as we expect all guests to enjoy comfortable accommodations. We have noted your comments regarding the variety and taste of our food and beverage offerings for future evaluation and to further improve our quality. We appreciate all the details you provided, as such feedback helps us improve the quality of service and comfort for all our guests. We look forward to welcoming you back to Horison Suites Iswara Bekasi for your next stay. And to provide you with a more comfortable, enjoyable, and pleasant stay. Sincerely, Komang Sumerta, General Manager

Dear Mr./Ms. Fardani S., Sincerely yours, from Horizon Suites Iswara Bekasi. Thank you for taking the time to share your family's stay with us. We are delighted to hear that the hotel's excellent location, comprehensive facilities such as the swimming pool and fitness center, and the quick response of our team to any issues left a positive impression on you. We greatly appreciate your compliments on how we handled this situation, as it inspires our entire team to always strive for the best service. We regret to hear that there are some areas that could be improved, such as the variety of the breakfast menu, especially the main courses, and the cleanliness of the rooms. We have forwarded this feedback to the relevant team for further improvements and development to ensure the comfort of our guests in the future. We hope to welcome you and your family back to Horizon Suites Iswara Bekasi for your next stay and provide you with an even more enjoyable and satisfying experience. Thank you again for your valuable review and feedback. We wish you and your family continued comfort and happiness during your future stays. Sincerely, Komang Sumerta, General Manager