Overall Ratings & Reviews Sheraton Samoa Aggie Grey's Hotel & Bungalows

Aggie Grey was a home away from home!!! Everyone was so nice and helpful, the front desk has remarkable customer service and when presented with a challenge they always have a solution. When my family and I return we will be back to see our Aggie Grey family.

The rooms in the main building need a major makeover. The bath tub is so old and rusty looking. The lift on level 2, the lift panel been out of order for the whole duration of the stay

Beeakfast is terrible. Staff need more training especially the kitchen chefs in the egg section. One pan in use when so many guests waiting. Also the food selection need an upgrade. Staff need to be on top of refilling and replenishing the food. So many staff on shift but clueless….

Comfortable rooms, attentive staff, good food options.

Thank you so much for the wonderful hospitality! Everyone was kind and welcoming—from the front of house to housekeeping. Both my friend and I truly enjoyed our stay. We’ll definitely be back!

We love our stay with Sheraton, everything was perfect started from the securities, valet, front desk reception, house keeping, room service, food and beverage dept and all of the staff we come across are so friendly and have the Aloha/Talofa spirit to welcome us when ever we see each other. We will come again and stay with you guys! Thank you for taking care of us and for welcoming our family stay with you all. Mahalo for everything

plumbing

Advertised as a 5 star resort. Probably closer to a 3 star. Limited dining and no facilities apart from a pool. Food was not very good to be honest for the price you were paying. Expect more for a 5 star rated hotel. Very limited and slow service. Staff were extremely friendly however and always had a smile of their faces.

Excellent service. Beautiful hotel and has potential to be outstanding

Awesome place to stay.

Nothing to complain everything was good

Overall

It was amazing and the best customer service i've ever had at a hotel.

Absolutely fabulous, great location , beautiful staff , great views and very clean , break fast is delicious

The accommodation was good but could so easily be great with more attention to detail. Our room was lovely but as per some other reviews it did smell a bit and toilet paper and shower gel wasn’t replenished during in the stay. The restaurant was so inconsistent. We were served some lovely food and then also a raw pizza base and one order never came! The staff are equally inconsistent; some fantastic and one I had to wake up from behind the counter… our airport shuttle was meant to have been arranged and 2 hours before pick up we discovered it had not been. Luckily there is a lovely restaurant up the road with super service.

Sheraton is a must if you are looking for accommodation in Samoa. Rooms were amazing and food was even better. Customer service was absolutely top tier and every single staff member were extremely kind and super helpful. Be sure to also check out their fiafia night as you will not be disappointed. Special mention to Henry and bar staff Mareko & Tino for always going above and beyond for us!

Naomi from housekeeping is terrific! But everything else is disappointing and downhill from the days of the old Aggie Greys.

Size of the room was very good . My only concern was about the humidifier on the room .. was wet when we tried to adjust lower the air conditioner.

I recently enjoyed a wonderful stay at the Sheraton Samoa Aggie Grey's Hotel and Bungalows. The location was ideal, and my room was exceptionally clean. I loved the beautiful decorations, and the bed was incredibly comfortable! One suggestion to improve the hotel would be to add a gym for guests to use. I would definitely recommend this hotel to anyone. The fantastic customer service is a major reason why I would want to return!

Pleased with stay