Great views and good breakfast ruined by cleanliness and pest issues. The good: Beautiful, scenic mountain views from the room balcony and a delicious breakfast spread. The cleanliness and pests: Major hygiene concerns. Found bugs and cockroaches in the room. When we requested a room change, the replacement room had the exact same issues, along with dirty, moldy bathroom walls and ceilings. Dining layout: Breakfast tasting was pleasant, but the seating arrangement in the dining area is extremely cramped and uncomfortable. Verdict: Gorgeous view, but severe cleanliness and pest issues make it impossible to recommend until they fix room hygiene.

Great views and good breakfast ruined by cleanliness and pest issues. The good: Beautiful, scenic mountain views from the room balcony and a delicious breakfast spread. The cleanliness and pests: Major hygiene concerns. Found bugs and cockroaches in the room. When we requested a room change, the replacement room had the exact same issues, along with dirty, moldy bathroom walls/ceilings. Dining layout: Breakfast tasting was pleasant, but the seating arrangement in the dining area is extremely cramped and uncomfortable. Verdict: Gorgeous view, but severe cleanliness and pest issues make it impossible to recommend until they fix room hygiene.

The staff are friendly and enthusiastic.

Extremely disappointed with the hotel's customer service.

The staff were enthusiastic. The hotel had a beautiful, spacious view.

The staff were polite and courteous. All instructions were easy to understand, and they always served guests as quickly as possible. I love the hot tub and the year-round swimming pool here; the water is so relaxing.

This is one of the best hotels I've rated in this price range; everyone should try it.

Friendly staff, beautiful view, ample parking, convenient location.

Staying for 2 nights in this hotel. It has a spacious room and balcony. The location is very near (walking distance) to Moana Cafe and has a great view, especially from the upper level and the swimming pool. Unfortunately, we found 3 baby cockroaches in the bathroom and near the cabinet. The bathroom is very big and has a bathtub, but there is no curtain or divider, so the floor will be very wet after a shower. Food for breakfast is varied and tastes good.

The room was clean and spacious, and the staff were friendly and helpful. The breakfast buffet was amazing, with lots of options to choose from. My only suggestion would be to improve the Wi-Fi signal in the rooms. Overall, everything is 👍

The room is spacious, clean, and the furnishings are always new.

The rooms were nice, the food was delicious, and the service was attentive.

Came to Sapa for work. Hotel is close to the center but completely separate. Can see the scenery from the hotel. New. Friendly staff. Beautiful room. Luxurious and fully equipped

Friendly staff, nice hotel view, spacious room, clean and comfortable

For the price, this is the best hotel in its price range. The hotel lobby is large and beautiful. The room is spacious, has a mountain view and even a bathtub. The only downside is probably the view with the power lines. The rooftop swimming pool is also beautiful and has a great view. At first, I didn't expect much from the hotel food, but the food here is better than I thought.

a comfortable, quiet place to stay, close to Moana Sapa, friendly staff, very pleasant, breakfast is quite good

Clean and friendly

Good and beautiful

The receptionist is very meticulous. I live in Lao Cai so I go to Sa Pa quite a lot. The first time I stayed, the hotel was clean, new, and beautiful. The service was very good. The price was also good. I will stay again next time.

All was fine except the food, I only ate here once in my 2 night stay, few dishes, average quality dishes.