The original basic room was depressing, and I paid to upgrade with a little difference. TV did not work. The broken windows did not seal, allowing streetcar noise in, etc. The worst part, they detain you until they check the room, and then they allow you to check out.

The property is a gorgeous building with lovely decor, with plenty of green outdoor space and 2 swimming pools perfect for all ages. The atmosphere is fantastic in all aspects, from the welcome all the way through to the staff and other customers. The main desk staff are very helpful in dealing with all situations, and the other staff are so hard working. Management should feel proud to call them employees! We only ate at the hotel once, this was only due to our sleep patterns being out from the open times... the food was tasty and decent value. The kids play toys are aimed at closer to toddler aged children and would be amazing to see things for slightly older children e.g swings, seesaw etc. The swimming pools are kept clean and a great place to go during the day/evening/night. There is an onsite shop, pricing seems very fair. The hotel also has connections to tours which they can help with. We already had ours booked so didnt make use of this. My issues with the property are generally superficial in that some rooms could do with some finishing touches and some of the showering areas could have been built better (not the case in all rooms)... i personally wasnt a fan of having marble based flooring in the bathroom especially near the showers as it gets easily wet and very slippery. Wifi could be a bit better (this is an egyptian connection issue rather than just as this hotel) The same goes for regular power cuts...all of this is out of control of the hotel

Just spend the money and go to hyaat they are better then most but not much amenitues

Very nice hotel close to the mall and downtown Giza. Very clean with a nice pool. Stuff is very friendly and helpful.

Hi we have arrived a bit early and have to wait a few hours to checkin. Even check in starts at 12 we couldn’t made. They gave us an other room for temporary. We could only one day stay. But generally like the room and poll. Could visit next time.

I think this place good enough to stay on it more than a few hours

Excellent, clean, friendly staff, beautiful property. Outside property somewhat noisy next to busy road, an 8 km journey to Pyramids. Great place to stay, just book your room away from busy road.

Not good

No good

gut danke

The hotel was very bad and the room was very bad. I changed the room 4 times., each room had a problem. The heater does not work once, and the room is cold and the bed is not comfortable. It is impossible to return to this hotel again and take responsibility, not only for the hotel but the company from which I booked.

The staff were amazing! Spoke English very well and were very professional and helpful! 10/10 would recommend!

كل شيء كان جميل جدا والموظفين متعاونين واحببت الجلوس فالحديقة وعالمسبح

The best in Giza

Pool had broken tiles, beds were the worst I’ve ever experienced, mattresses really uncomfortable. I didn’t sleep comfortably 1 night being there. Asked to clean our rooms and they just tucked in the creased up bedsheets rather than change. I would strongly never recommend this hotel until they really up their game. I would rate this 1-2 star on current showing. There is definately a lot better hotels out there. Breakfast is extra. Blankets were all different colours and not nice clean white ones. Towels were tiny and looked like they have not been replaced in 10 years. I could not wait to get away.

Clean issues No wi fi No internet service No signal No service at all

Clean issue No wi fi in all area

The food was the worst I ever had paid $640 for it The management was extremely rude and unprofessional No small fridge for left over food to keep Extremely noisy with traffics all day all night hard to sleep

Good place to spend some time

The hotel is beautifully designed. The rooms are of good size. Bottled water is supplied to all rooms. The hotel manager and reception were great and was very helpful. Thank you for the care you provided us throughout our stay.