A nice hotel but didn't seem to be 5-star quality. The rooms are VERY small, there are no doormen, no slippers, the towels were not that nice. The breakfast was included but just okay. Neither the spa nor the gym were available when we stayed. The hotel also seemed to only push restaurants that were associated with their other sister hotels, so it just felt like self-dealing. On the plus side, the location is great and the people at the front desk were very friendly and hospitable. It's a solid 4-star hotel but definitely not luxury. Perhaps it is one of the best that you can get in Bergen but we expected more for the price.