Listen, I’ve stayed before so obviously I’m back for a reason. It’s decent.

No info on facilities and cold breakfast so not a great experience

Great big room, and excellent breakfast and spa facilities.

We stay at Bicester hotel and spa regularly. We book using various different websites for the best value. This was our first time booking with hotels.com. We booked a standard room and it was advertised that the breakfast was included. One arrival to the hotel we were asked what time we would be having breakfast the following morning. We chose 9.30am and went about our afternoon using the facilites. On arriving at breakfast we were told we didn’t have breakfast booked and it wasn’t included on our booking. This happened to another few people that arrived after us. Eventually the hotel agreed to honor the breakfast as I was able to show that it says it’s included when you book, although isn’t actually on the receipt or booking confirmation. The hotel said they have been having this issue over the last month. Room was a little tired but I believe the hotel are working on re decorating the rooms as I stayed in one that had been freshened up the last time I stayed. Staff were friendly although seemed a little fed up with the new booking systems. Breakfast was disappointing, they have changed from buffet to à la carte. Breakfast was cold and slow to arrive. Then half of one full English was missing and brought out once we had finished. Continental was minimal, next to no choice. We have stayed here many times and this was the worst breakfast we have had here. Such a shame.

Upon arrival I was waiting at reception for a while I thought reception staff was dealing with another guest, turned out it was another member of staff they were just chatting to. Room needs upgrading, lack of power points/usb ports near to bed for phone charging. Bath trim mouldy. After having breakfast was escorted to reception because incorrect details on system- luckily they decided not to charge me again for breakfast for a £200 per night room

Great place

Staff are friendly.

Really helpful staff, spa and gym were really well equipped, although one of the footie spa unit was missing a plug. Restaurant on Saturday night struggled with orders however food was very nice when it arrived. Rooms very clean and spacious.

Good spa, nice breakfast with a decent selection. The hotel has easy parking and check in was good. They weren’t able to manage a 30 minute extension on the room which was disappointing. The food and service in the bar was excellent.

Room and hotel were clean and quiet, cooked breakfast was tasty, and the staff were very polite and helpful.

The grounds are stunning but the hotel itself is looking a bit tatty. We were given an accessible room, which didn’t seem that accessible to me! The plug sockets by the bed are not normal uk plugs. So you can’t plug a charger in (for me, I couldn’t plug my breathing machine in) The tv was on the wall, but had plastic covers over the wires which just looks messy. The furniture was a bit dated but fine. The bathroom, although it’s supposed to be accessible I think it was hard work. The sliding door was heavy to open and close. The shower area had accessible fittings but they were all rusty. The floor of the shower hasn’t been done very well and is not tilted enough for the water to drain. This meant that after showering, the water traveled right over to where the toilet was in a big puddle. We had to use towels to mop it up so that we could use the loo in the night without wellies! I got several messages after booking to upsell the spa facilities… however on arrival half of the spa area wasn’t even working! A large hot tub, a steam room and heated beds were all off. The grout on the other hot tub was dirty and in parts had fallen out or not been done in the first place. It all needs a really deep clean and the grout re doing. The pool was a good size, but cold! The spa could be absolutely gorgeous if they upped the spec a bit and they’d certainly be able to charge more. Breakfast was very good, not a buffet but specific choices more like a restaurant.

The main jacuzzi wasn't working and the upgraded breakfast although better than the previous buffet, arrived lukewarm. When we sent it back that seemed to shift the previous attentive attitude from staff. Plus, the jams on the table weren't checked - 2 had been opened before we sat at the table. Stayed here before and each time it feels a little less charming.

Health suite was broken down, lockers did not work, pools/saunas out of order, jet pool was cloudy and cold.... needed a shower just to forget being in the health suite.

Room was abit small.

A bit of a mixed bag. Great showers, good food (very generous breakfast). Some staff were really warm and helpful but others let the side down. I was a bit shocked that they refused to serve tap water anywhere and were still using plastic bottles in the bedrooms. Had hoped to spend the day with friends in the spa but the charge for extra people is very high! The lake was also only available for very short periods. Didn’t work for us. I think if you’re looking for a golf stay it would suit you fine. Won’t be returning.

Staff great. Food great. Second stay here.

Staff very attentive. Lovely location. Very relaxing

Spa is only above average part of this hotel. The decor is dated, the carpets throughout the entire corridors are bleach stained, it looks appalling. The breakfast was stale and warm, we couldn't finish it.

The rooms were clean and tidy, with robes and slippers available for use in the spa. Good gym and spa area. Great golfing areas with picturesque views of the surrounding countryside. The only slight blemish was limited snacks after 5.00pm

Spa was amazing