Overall Ratings & Reviews Harbour Flats

There are no adequate words to describe how terrible Harbor Flats are. Its dirty, appliances dont work, there are no fire safety precautions signposted, no fire escapes, there are not enough utensils or crockery in the kitch to all it self catering. There were no plugs in the bathtub or sink the shower didn't work correctly- this is also a half way house and not vacation apartments - not in the listing! Stay elsewhere, premier inn is just over the road, better everything there

I really enjoyed staying there its great to walk to the front and go on the beach good for the money and comfortable nice and clean

Really bad my room never got cleared out so staying in my mess Really terrible couldn't sleep cous loud music at 2clock in the morning everyone slam in doors all night rowing outside my room window shouting would never be staying again no clean bedding put on the bed no fresh towels to get a shower

I have never experienced anything like this in my life. This is one of the worst hotels I have ever seen. I can’t believe Hotels.com is representing it. Upon arrival, the outside of the building was falling apart people coming in and out of the building we’re obviously drug users/halfway. Communication prior and on arrival to the hotel was a disaster could not get hold of anyone for any information. If I got through to someone they would either hang up or the English was very bad when I finally contacted Hotels.com they told me someone will be in contact with me. When we finally got into our room, the instructions were simple enough but trying to get the key lock open was very hard took us about 15 attempts when we were in the property. It was late at night and the children were tired. The beds were uncomfortable. Springs were popping out of the mattress and sheets were filthy. We tried finding alternative accommodation. But everything was booked up as it was Made bank holiday I tried to contact the service manager but no of them replied or answered the phone. When we woke up in the morning, we did not even use the any of the equipment as when I was washing the parts I got an electric shock then we tried to have a shower. No hot water again tried to contact the owner but had to go through to hotel.com to get a response when somebody finally did come to the door. The English was not the best and they absolutely smelt of weed/drugs at this stage we packed our bags and left

Overall no bad experience, everything was working in the kitchen,

Have to say apart from a few things maintenance wise that need addressing, the flat was lovely. I reported the shower was not working on Monday, and was asked permission if the maintenance man could go in to the flat to sort it out, on our return we had a brand new shower fitted, I can not fault the service and reply so would defiantly stay again

Good location Beds were comfortable. Looks grotty on the outside. Had a sea view and balcony and it’s a shame about the netting on the front. Kitchen wasn’t equipped very well. No glasses, kitchen equipment. No tea towels, brush etc. Handy to be able to drop luggage in our room at 12pm. Fully booked but quiet

It was clean and ok for the cash i would stay again

Avoid booking here. It’s obviously been given fake reviews and the photos do not show the full scale of horror that greets you. Looked like the front hadn’t been cleaned or refreshed for years. Looks like it’s rotted away in some places. Grime and mould greeted us from the moment we entered the keypad code and it continued into the accommodation and small shower room. It was so bad we left without unpacking. The photos don’t show how poor this accommodation is. We left so quickly we didn’t take photos in case we caught something.

We stayed in the family deluxe room, we enjoyed our stay and loved how close to everything it was the only down to our stay was the sick smell which we got rid of on the first day other than that we enjoyed it and would definitely be going again

very dissapointed on the look off the property outside, looked like an old run down building, the entry off the property regarding the codes on the door was not easy to use, i wouldent like to imagine an older person then me to use it especially if they had fingers and hand problems, if it wasent for a gent going in at the same time as me he let me in, i would of still been standing outside, when we adventually got in side again code needed doing to get inside flat, and again gent had to help and we got the key to get in adventually, surely both doors can be entered easier then they are now, the flat itself wasent too bad, but could off done with more pillows and a thicker quilt,

Clean, friendly , very helpful , polite staff ,... Found the front door code key for the lock a bit hit & miss sometimes (don't know if the sensor is old)? . Found the apartment & hotel room nice to have a coffee machine! Also lovely & really nice to have soft Egyptian cotton sheets & two big pillows each.. & very much appreciated the free breakfast selection of croissants cheese & sliced meat!... Thank you, & Hope to come & visit again :)

A