Staff were helpful but to be advised at check in there was no bar available seemed a bit poor. This is our second time staying here as the first time was excellent however wont stay again. Feel the hotel could if advised via email before the check in date.

Staff very friendly and helpful. Dinner and breakfast were notably good and plentiful.

The room was clean and well-presented. There was no noise from the road and the staff were very friendly and helpful. . We ate in the restaurant and the food arrived hot and promptly. Would eat there again. This was the old Ramada Kenilworth - worth remembering because the sign on the roundabout still refers to it as that and it has its own exit. Excellent dual carriageway links to Coventry. If all the rooms have been renovated to the same standard as ours, the bad reviews should soon be a thing of the past. There is a very impressive ballroon / function suite to the right of reception. Only thing missing - a chair (or two) in the bedroom. Many thanks

Courteous staff, warm comfortable bed. Shower nice and powerful.

We booked an "executive suite" which was described as having "separate living room" and "separate bedroom" in the listing on the website. When we arrived there was only one room and apparently what they had meant was the room contained a king size bed. We were traveling with a toddler so we were very disappointed to only have the one room. Further annoyance as the cot provided was broken (which we had rang in advance to confirm) and they didn't have any spares. This meant my toddler could climb out. The bed itself was comfy enough and the staff friendly and apologetic. We didn't try the restaurant or bar but they were open. I would not recommend for young families but as a single or couple it's probably fine.

Clean rooms and friendly staff

Didn't eat or drink there, unfortunately, but was impressed by staff - they were personable and keen to help. Plenty of visible parking space - criminals would not be able to act in secret, so it felt safe. Room was comfortable and spacious, air conditioning worked well to cool or warm to the right temperature.

Good location, room was clean and well equiped. Could not find a hairdryer. Would stay again if in the area.

The staff was very polite and helpful, the bed was very comfy

Lovely room, great shower, TV was ok, great location and best of all it has a car park !

Clean room, nice staff didn't go to the bar or had breakfast

I'm sad to offer this hotel is very tired; my room was not cleaned well and the bathroom was similarly dirty. Very few staff available and this meant very slow service. Restaurant choices limited.

I nearly cancelled my stay after reading the reviews but I found them totally unfounded My room was large had a comfy chair a desk would of been nice but bedside table moved so utilised that Adequate choice of dinner choices friendly bar/wait staff Check in was quick staff very polite provided extra tea bags when requested Would definately stay again when overnighting for business as a woman single traveller I felt very safe

Clean room, easy access and

Our first room was dirty the next 3 we were shown were not much better we eventually settled on one which was the best of a bad lot. It was far from the executive suite we had booked basic room cheaply furnished carpet not clean no rainfall shower or pillow menu as advertised. Complaining fell on deaf ears. Complained twice to Expedia was promised a response to date have heard nothing…..

i never used the bar or dinning area as only stayed one night and ate at work. For me after hard day at work its about the room. The shower was hot and powerful and the bed was large and comfy. There was tea and coffee in the room and if i had one criticism only had brown sugar which is fine in coffee not so great in tea

yes all good

Albert on reception was extremely helpful, not just checking me in, but helping get into my room as I couldn't get my key to work not once but on two different occasions, he also sourced a hair dryer for me, which I expected to be in the room considering it was an executive room. The staff were welcoming in the restaurant at dinner and at breakfast

One night stay prior to a trade show at the NEC. Very little phone signal or 5G. WiFi was pathetic. Bed was okay. Room clean Expected better from a £95 room rate

I arrived around midnight to a freezing cold room (air con had been on), after needing to go back to reception because the card didn’t work. As I went to use the bathroom I found a dirty pair of underwear hanging on the back of the door. Back to reception, they came to retrieve the item. I was promised a partial refund but this never materialised. Asked again at check out and was told the manager would be in touch but nothing so far