Overall Ratings & Reviews The Spa Hotel

We had a great time at the spa. Hotel we were given a free upgrade as it was my husbands birthday .

No toiletries supplied in the bathroom. Bath drain plug loose. Water leaking. Windows are foggy from outside. Generally a tired looking place.

The Spa Hotel sits just above the gorgeous coastline with an easy path down to the seaside. It is a slightly steep hill up to the town center, but that's easily walkable. The restaurant was excellent and everyone so kind and friendly. I saw the most spectacular sunrise and sunset at the property. You can't help but fall in love with the Hotel and it's natural beauty in the seaside surroundings.

Some of the staff were very attentive but not all . Our stay was spoilt because of the service at breakfast,

our first visit to saltburn and stayed 3 days.will definitely book again at the spa

Fantastic hotel, lovely staff - very friendly and helpful, especially the lady on reception. Beautiful room, and a great nights sleep I will definitely come back again

The service at breakfast was very poor. Waited 75mins before order came When this was reported to the general manager her response was indifferent at best and never mind she would pass the message to the kitchen but it was sunny in Saltburn !! Never once apologized. This marred an otherwise pleasant stop over.

Another fabulous visit to The Spa. Unfortunately only two nights this year! All the building work has been completed and it’s a wow. Yet again the greatest asset of this hotel is its staff. These are the friendliest group of people who will literally do anything to make sure your visit is splendid. Not everything can be perfect but be sure that The Spa will work hard to reach the top.

Friendly, welcoming check in. Nice big rooms. Very dog friendly. Breakfast was outstanding! So hospitable....explained to the manager that we found our beds uncomfortable, the manager organised new mattresses with no question and a smile. We did find the room to be a bit stuffy as the only ventilation was possible of we kept the french door on the latch, which was perfect during the day but perhaps a little unsafe at night. We used the air conditioninh unit to circulate air in the room which was fine but noisy. On the whole, this wasn't a major issue, we worked around it. The location of The Spa Hotel is unreal - walking distance to just about everywhere worth visiting in Saltburn. We can't wait to come back, it will be the only place we stay. The staff, from housekeeping to management are all an asset to the place. Thanks for having us.

Great room with fantastic view.

A great hotel in a great location with excellent staff that know how to mix friendliness with professionalism. The rooms were spotless so well done to the Housekeeping team. The restaurant is well worth a visit with spectacular views and excellent food. I'll definitely be back soon.

Great sea views

I booked through Expedia having been hijacked on Google Search when looking for the Spa Hotel, Saltburn. Expedia is poor at sending email confirmation. I recommend booking direct.

A beautiful gem! Thoroughly relaxed and enjoyed our stay. It’s a beautiful hotel, in a lovely location. Food was delicious and the staff were so friendly and helpful. The hotel room was so pretty, tall ceilings, beautiful decor and soft furnishings. Large lovely bathroom. Good hearing and also good air con. I’ll definitely return and recommend.

Situated in an ideal area and we were impressed with the hotel in the main. Our only two issues were the bathroom wallpaper looked a bit scruffy and the food wasn’t brilliant. The outside seating area and views were great and the parking was easy.

Builders still finishing the hotel!

I had concerns when I arrived to find the workmen were still finishing off the hotel entrance, and experienced a dilemma on finding nowhere safe to park. There then followed an uncomfortable check in where my reservation was not what I felt I had originally booked through a third party. The room was large, clean and adequate, though not up to the standard of the newly renovated bar and restaurant. Here endeth my grippes, for the receptionist quickly addressed my booking to my satisfaction and showed me to my room. Drinks in the bar that evening were all served in the correct glasses, what a joy! Bottles of wine were reasonably priced and the choice on all alcohol fronts was more than adequate. Our evening meal was plentiful, and accompanied by the most amazing sea view. Breakfast the next morning was again served with a sea view, and a choice to satisfy any pallet. I had kippers which were lovely. But, the highlight of my stay was the service I received from one particular waitress who I believe to be called Tracy. She found me a table outside, chairs to listen to the music, and an enhancement for my bubbles. Over the two days she went above and beyond again and again. Good service can not be bought, it comes from the heart, and Tracy has a big, kind heart.

Unfortunately I didn’t note everybody’s names to say thank you but Natalie, Tracey and the whole team were very welcoming and made sure we were looked after. My children loved the hotel and the surrounding area.

An overall pleasant experience. Staff were excellent. The hotel is in the midst of renovations. It should be beautiful once completed. We would return.

Shabby, needs upgrade. Bed uncomfortable. 40 min wait for food after ordering No window in breakfast room Should have reduced prices during renovations