Clean rooms, outstanding staff, outstanding food

As regular customers of Dakota Leeds, Manchester and Edinburgh we had been looking forward to staying at Dakota Newcastle to celebrate our anniversary. Unfortunately the room we booked didn’t live up to expectations with flat lumpy pillows and a broken curtain that wouldn’t close fully, letting light into the room from 6.40am which woke us up early and meant we didn’t get the relaxing lie in we had hoped for whilst away. Staff were polite and the breakfast was tasty, but bowls and plates were slow to be cleared despite us being the only people in there. Overall we felt it was a bit disappointing as a first stay in a relatively new 5* hotel and improvements are needed if Dakota Newcastle wants to meet the standards of Dakota Leeds, Manchester and Edinburgh who we feel have been consistently excellent. Other reviews also mention being upgraded, however this is not something we were offered although we had mentioned it was our anniversary and they had availability.

Everything was perfect, my partner and I will definitely return soon.

Clean room, nice bar and nice staff

Beautiful hotel with stunning decor. Large spacious room with a fantastic view of the quayside. Staff were very welcoming

Rooms are excellent - large, high quality and clean. Staff were very welcoming and helpful too. Definitely recommend staying here if you’re visiting the area

It ticked every box, ideal area, clean, friendly and lovely food.

Very positive experience all round. Noticeably clean, very comfortable, friendly and helpful staff.

Lovely

Gorgeous hotel, bar and restaurant

Great hotel and location, very nice decor and facilities, very clean and friendly staff

Beautiful decor, friendly staff, breakfast was very good

Excellent location and hotel.

Yes

Shop near by had nice food nice staff , clean room staff where very good and friendly Air conditioning working well. environment. Accessible nice holiday sport

Wonderful hotel.

Everything, lovely stay from start to finish.

Yes

First time at this hotel and we’ll definitely be back. Everything was perfect, staff were so friendly and efficient the place was spotless

room was spotless