The room we had - the air conditioner was not working. We told them about it Monday - they said the repair man was coming Tuesday morning. Then Tuesday morning, they said he was coming Wednesday morning, Then Wed morning, they said Wed afternoon. There was hardly any improvement, and it was up to 90 degrees outside. Wed they said they would give us another room, but my son went to look at it, and said that new room did not have A/C either. Miraculously, the A/C started working on Thursday. We did not sleep well for the first 4 nights - we were drenched in sweat and had to sleep with a wet towel on our heads. I have a heat rash on my body still. It was miserable. They should have checked to make sure the A/C worked before assigning the room. Also, the shower curtain doesn't go down all the way, so the whole bathroom floor gets wet. The bathroom is super tiny. And I know the description says there is no elevator, but we had to climb 4 narrow sets of stairs to get to our room. The beds were also up stairs in the room. The staff seemed nice enough. The location was great - tons of good restaurants near by, Do not come here if you want A/C.