The woman staffing the reception desk when we arrived gave outstanding service. Clear and useful instructions and information. I must have missed a note about the lack of a lift. My family member had to drag my bag up to 4th floor - please note this for seniors.

A gem of a hotel! Staff were excellent, room was clean and very comfortable. Room was a good size and had a sitting area. There is no elevator so you need to carry your bags up a rew stairs, and the staff kindly offered to help if needed. Great location to view Mount Fuji!

Great customer service

Clean, friendly staff, and good location. Also, something needs to be done about the brightness in the room at night. Please invest in blackout curtain or shade of some sort.

Great staff and super friendly. I had a great room and the view on the roof is amazing!!!