There was never anyone at the front desk when came down or came back in. We got there our room didn’t have a hair dryer, shampoo or conditioner or soap for the shower.

Clean,clean,clean

I cannot express enough just how pleased and surprised I was with everything about Woodspring Suites Pensacola West!!! The staff is beyond accommodating and extremely helpful and very friendly. I am on oxygen and had some issues (not with the hotel), but everyone there was helpful. The rooms are large with plenty of space to move around so you don't feel cramped up. Bed is comfortable and the pillows are unbelievably great!! I think what I actually liked the best is how secure I felt. To access the elevator and rooms, you have to use your door key card to open the door by the check in counter!!! I was so impressed with this!!! I've never stayed at a hotel that had this feature. I guess if I had a suggestion for them, put in some ice machines. Two ice trays in the freezer isn't enough. Just a big shout out to everyone there and especially to Chris for helping me get my big oxygen concentrator down and into my vehicle!!! Autumn... YOU'RE AMAZING!!!!!

My stay was amazing. It was a lil confusing at first but the manager I spoke with saved my whole day. He is completely amazing!!! Thank you Hotel.com

First night i noticed there was blood on the sheets. .I pulled all pillow cases and sheets for new linen found blood on pillow cases . Called front desk spoke with manager autumn.She asured me this would be taken care Called expedia to assist. Expedia could not get them on the line. . It was terrible stay. Terrible staff. They have 1 broom and 1 hair dryer for the entire hotel use.

Great

good place to stay

n/a

The bed could have been more sturdy and a better mattress

Was very good

I loved the woman w

Started off rocky due to a couple having a domestic dispute and foot traffic. It was resolved quickly, the staff was amazing to hs

Clean and quiet

Very Good

Not sure why this place has so many positive reviews. It’s not filthy but smells strange and towels are stained. No hairdryer, one tiny soap, no tissues. Previous reviews mentioned breakfast, nope no breakfast. Not the worst place I’ve ever stayed but for the money I would definitely stay somewhere else next time.

Beds is squeaky every thing else is good

No curtain in the room so all of the light comes through. You can hear too much noise.

The property was nice however, the room floor was very slippery like a cleaning wax or something that didn't really dry. The bed frame kept moving and lifting up. The woman at the front desk was kind and helpful.

Very clean and quiet

When you check in you are told housekeeping comes every two weeks. By put you can trade your towels one for one at the desk. Are there dishes in the kitchen? No. But you can purchase them from the front desk. When we got there, something had been spilled on the floor outside the elevator on our floor. It stayed there for three days before being cleaned. After a week, the toilet had a mold ring around the water line.i bought a brush and cleaner and scrubbed it. When I cleaned under the rim, black chunks came off. It was disgusting. We had to go out and purchase pots, pans, utensils, plates, bowls and flatware in order to actually cook and eat in the little kitchen. The back door was being propped open with the rug. When I mentioned it to maintenance, they said the lock was broken. However, I took our trash to the dumpster and came in using that lock. It was not broken. Trash lined the hallway because other guest didn’t take their trash down. Which was part of the rules. Basically all you are paying for is a bed to sleep on. We were there 20 days with no housekeeping. The room also doesn’t have any Kleenex or hand towels. Just bath towels and washcloths.