Overall Ratings & Reviews LOFTS Puerta del SOL

Very convenient central location one street away from Plaza del SOL and a 5 minute walk to Plaza Major. Reasonable price for a small 2 bed apartment with bathroom, kitchen and lounge. Ideal for short or long stays.

Great place to stay to check out Madrid. Clean, quiet, affordable. A little difficult to find the entrance but the staff (and surrounding lofts/businesses) are very friendly.

The reception staff was very accomdating and even let us leave our luggage in storage at their place. Everything we needed was in our room. The location was terrific with eateries and shopping areas close by and convenient.

Very pleasant appartment. Clean. Comfortable beds. A bit difficult to locate as the name of the appartments are not outside. Excellent location for city centre. Everything accessible by foot from here.

We liked everything at and near the property. It is centrical and everything needed was close by. What was disconcerting was that the property announced itself as a sort-of-hotel but not really. It never said it was a Hostal and the name on the outside says: "Castilla II" which was never mentioned when searching for the property. So it made it difficult to ensure that we were at the right place. Other than that, it was clean, the right size, and we enjoyed our stay there. Thank you!

Everything about this place was very good. The service , the space and the location. Everyone was nice , especially Pablo.

Great location; clean and pleasant building. Friendly staff

I enjoyed the walkable distances to the Plaza Mayor being in contact with local people learning about crucial& historic landmarks. Having the taste of the food, tapas, paella, rabo de toro within walking distance! I highly recommended to families or "solo" travelers to be in the heart of Madrid, taking the metro is convenient and fast way to know the city.

I reserved this room because the advertisement offered laundry services. Upon arrival I was told they don't even have laundry and they were unwilling to make any concession. I asked for a small discount allowing me to go do my laundry in a public facility and they declined claiming that the information I got was false and they didn't know how I got it. I told them I would write a review stating my disappointment and they got very assertive asking me to leave. I called expedia and they claimed I should have gotten laundry, A small concession as I requested would have gone a long way to make peace and secure a happy customer. Also, daily cleaning is not available. Homeless sleeping outside of hotel. And hotel name is different than advertised; it is actually a hostel. Very confusing advertisement

Great stay for a few days. Beds were comfy. Location was fantastic! Staff were proactive and always very helpful. We woukd be happy to return here!

Muy amables el personal.Lugar perfecto para todas las actividades

Nice location, close to everything

We like everything on it.

This is very centrally located to plaza mayor and the surrounding area, and it’s less than a 5 minute walk from the Sol metro station! They allowed us to store our bags before check in, and the process was so easy!

Excellent customer service at front desk by Alina. She was very nice and helpful.

Reserve por expedía. Pague por un loft con 2 camas matrimoniales y no dieron con una cama y un sofá cama, en muy mal estado el sofá.

This place was beautiful close to everything very clean and secure staff super friendly this place I recommend to everyone .

Excellent location, but rate it as a 2 star motel

The property gave us an opportunity to live like a local I suppose. I like the fact that it is in the middle of the old city, near beautiful streets, shops and churches. My family enjoyed the stay at the property immensely. It was a unique experience.

Es comoda, accesible y limpia