I booked family of 4 but my son had to leave Mallorca so only 3 people - 2 rooms for $700+ per room. They didn’t offer to take the extra breakfast or make a sandwich to take out.The service staff was lacking- wasn’t friendly, not helpful or warm vibes. - room didn’t have “patio” as advertised - 2 rooms very dark even I requested a bright/light room. Very depressed room. - the spa had no water in the sunken room to relax -the front manager/general manager wasn’t present when we had issues about the bill… no response or communication. Breakfast was very good and housekeeper was clean. Otherwise Portella is overpriced what you get.

Staff were amazing and this location was perfect for exploring Majorca!

The

This hotel is fabulous, the staff can’t do enough for you and breakfast is in till 1pm and it’s all cooked fresh for you. A fabulous place to stay. The only down side was there were building works next door and drilling started early on the Monday, however it wasnt till much later on the Tuesday . If your thinking of staying might be worth checking these works have finished before booking

The energy from the surrounds are enchanting

What a find!!! an amazing hotel with fantastic staff ...beautiful boutique type hotel very clean very tranquil and perfect location...a must stay in Palma

Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.

This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!

Amazing stay!

Really nice hotel in the centre of Mallorca. Simple yet attention to detail

The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.

Ein Kleinod in jeder Hinsicht!

Muchas gracias por todas las atenciones.

Das Hotel Team war sehr freundlich & zuvo

Most beautiful place, tranquil historic surroundings. The place itself is carefully curated and offers

Großartige Unterkunft - im Zentrum Palmas und doch ruhig gelegen. Im Portella angekommen, betritt man eine kleine Oase. Die Mitarbeiter:innen sind wirklich großartig, Abendessen und Frühstück waren fantastisch, das Design beeindruckend.

Stort och härligt rum, tyst omgivning, bra säng, bra service med trevlig personal. Tyvärr ingen pool eller dusch på takterassen som hade varit skönt att ha.

Great Hotel , with great service from everyone working there 👍

The architecture/design of the suite has been awesome. So many small details make you feel very welcome. The staff's friendliness is outstanding.