My biggest gripe with the hotel was that I arrived early and I knew I would have to wait. The room was still not ready in the time that they committed to and that is announced. After walking around Madrid for about 4.5 hours, I just wanted to relax a little and I couldnt. My particular room has a HUGE terrace which was a nice surprise and would be amazing during the spring or summer months. One thing to realize is that this apartment and others are not located in the same check in building. Not a big deal unless it is raining and/or really cold weather. My balcony room was very spacious and it included a mini kitchenette, refrigerator which makes it ideal for long stays. A supermarket is about a 5 minute walk so very convenient and the location in Chueca is also very convenient to everything you will do in Madrid. The drinks and snacks are also located at the "other" location and it really wasnt much honestly. Even if my room was in the same building, I wouldnt use it. It simply wasnt what I have experienced at other hotels. My biggest gripe is that they didnt have the ready room at the time they committed.