(goods) staff awesome, clean place, (bad) to hot in there, everything i rented price keeps going up, and I had to opened the balcony door and it was to noisy

They try to charge me $54 just for air conditioning, they do not specify that the rooms smells bad. I am 8 months pregnant and the solutions was to send me to a loft with a lot of stairs almost at 7pm. Terrible experience

The location of this property was amazing in the middle of everything you could possibly want to see, eat and buy. The vibe is pleasant if your traveling with friends, significant other of family. The room it self was comfortable and had everything you need

In the heart of Cayala! Very clean and pretty. Lots of options for shopping, and food selection.

Great place to stay in guatemala

Very safe , a lot amenities, pet friendly Exelente Property

I choose to rent to stay 5 days and the bathroom do not provide a safety mat to avoid accidents but for them I got the impression they do not care and the size of the room space is not comfortable I have paid for two people and the room is for single person and to my last day I asked for the services for shuttle to the airport they told me don’t worry we take care I asked two day before my departure and at the front desk I asked them and everyone said come to paid for the shuttle service Sunday morning On Sunday morning I walked to the front desk and pay for the service and the lady told me we don’t have shuttle service in Sunday I got sorprise to hear that after they being told they do .any way I got a uber my self but I do not return to stay in the cayala studios

No tiene aire acondicionado es el unico problema

These are brand new lofts/apartments so there is lots of "new construction" smell in all areas. The A/C units are still not working, only fans, which made it uncomfortable during the hot days. Pricing should be better during this construction time, plus they don't mention it on the descpription.

Great location

La habitación no tiene aire acondicionado No tiene vista y ventilación de afuera

Clean room, no a/c but there’s a ceiling fan and it gets chilly at the night, staff friendly and attentive, parking garage is a maze 😂

Second visit. Like last time. Very pleased.

Todo ok Great Location Inside CAYALA AMAZING

The beds are uncomfortable and the room doesn’t have air conditioner

Amazing beautiful town

Stay was fantastic! Second time there and more to come.

The hotel is not yet fully finished. There are construction workers on-site during the day, several stairways are closed, and there is dust throughout the property; I would not recommend staying here if you have allergies. Cleanliness was also an issue. The shower was not clean and still had hair from the previous guest, and our towels were never changed during our stay. Rooms are not soundproof, so you can hear traffic all night. There is also no AC, making the rooms very hot in the afternoons and evenings. Furthermore, we were never informed about the ongoing construction, and we had to proactively request check-in and parking instructions. While parking is available, you have to "validate" your ticket at the front desk every single time you leave. Despite these significant downsides, the property itself is nice and offers a beautiful panoramic view for the bqq area.

The hotel was in a safe, quiet area of Cayala however the bathroom had a sewer smell; we had to request to be moved to a different floor, it took a bit of borderline argument to get them to move us. We had the 1 bedroom loft which was nice but we could’ve liked a little more space. Also when I booked I was under the understanding that the “host” will meet us at Ck in and that I would get an email with Ck in information when in reality they have staff member at the front counters 24 hrs.

This is the Cayala Studios version of Cayala Lofts. They have two different property types. Cayala Lofts are small apartments in a couple locations around Cayala with an automated check in process. Cayala Studios is a single building that is a hotel-like efficiency apartment style building that is most similar to a modern dorm for long term stays. The studios are clean and bright. The staff are friendly and engaged. The studios have a regular check in process with a front desk even though you still get the automatic check in email from the original lofts. While the roots can fit four people, the bathrooms are very small, especially the shower. The kitchens, on the other hand, are generous. There is no air conditioning as might be expected in a high rise hotel.