Lovely hotel. We stayed in a superior king room that had been recently refurbished and had modern décor. Unfortunately the staff insisted on copying photo id and payment card details at check-in, although payment had been made in advance. Breakfast good but milk for breakfast cereal had gone off.

All staff amazing spotless clean room nice food lovely deffo be back

Overall a very good experience. The staff were very helpful and polite. The only minor negative was the long checking in process 👍

Great little hotel perfect for the concerts in Llangollen.

The property was pet friendly and my dog was made welcome. Lovely beer garden at rear which we were able to take advantage of due to the warm and sunny weather during our stay. Only a short walk (about 15 minutes) from the train station and and a lovely big park across the road from the hotel. Not much in Chirk though, with little more than cafes and bistros and bus service looks poor (up to 3hours apart judging by the timetables where provided) compared with other parts of Wales we’ve visited

The room was bright and clean and looked recently refurbished. Bed was comfortable. Bathroom was fine except the shower wasn't powerful if you used the handheld head. However the fixed shower head was stronger if you didn't mind getting your hair wet! What really stood out for me was the staff, especially the two brothers who worked there. They were customer friendly and engaging with smiles that lit up a room! A real credit to the hotel and a great asset. Many thanks to them for a lovely stay.

A lovely place to stay. Room clean and comfy, staff welcoming. Breakfast was ok, although only 1 member of Staff to take orders, do drinks, bring food etc on a busy Bank Holiday wkend !! Needed another member of Staff.

The staff were lovely, the room was clean but the hotel was tired. The meal times advertised were not kept to. We wanted an evening meal on the Sunday. The times advertised were 5.30 - 7.45, but when we asked we were told the kitchen closed at 5 on Sunday. Breakfast was good. The hotel served our needs and was not terrible but we thought it expensive for the facilities offered and would not visit again.

The Hand Hotel was ok. It was simply an overnight stop off whilst doing Offa’sDyke walk. A bit tired and dated but at the price, we couldn’t complain

The bedroom was very tired and the bed uncomfortable. The whole place feels like it needs an upgrade. Approaching from outside the hotel has presence.

Amazing staff; very helpful and kind and we cannot recommend them more. Room was dated, but very clean and functional and honestly, it was exactly what we needed for two nights of hiking out into the canals and waterways. Should we come through again, we would happily come back.

Check in process was unclear. Felt like I was inconvenienceng staff by needing to check in. Room was really cold first night. I advised staff of this in morning and was given a heater for second night which helped. The restaurant had not recived their food order so many items were missing. Light in bathroom kept turning off on its own. The only real positive was the breakfast which was good, and the staff member on in the morning was polite and attentive.

We booked a family room it was clean tidy and massive with a double bed and 2 single beds the bathroom was a decent size and had a bath with a shower.

Clean and fresh room Food good Staff excellent Would definitely stay again

A pet friendly hotel with friendly staffunder recent new ownership. Staff friendly and approachable. Room 8 clean but a problem with the bathroom light switch which staff knew about. I will revisit if in the area again.

Ok

room clean and comfortable. Many seating options in bar, cafe area, lounge and super comfy sofas. Tastefully decorated. Fabulous meal in evening and tasty breakfast

Radiators were left on all day and night , room was unbearable non of us could sleep with how warm it was . Shower was hanging off the wall and would only come on scolding hot . Also struggled turning it on / off . Ended u checking out at 8am because no one could sleep . Wouldn’t stay again …

Extremely friendly staff very accommodating and a great point of Guinness

ex staff,