Our room number 6 was in poor condition. We saw dead bugs on the walls which means they are never cleaned, in general cabinets shelves hanger all in poor condition. We had to disinfect even the couch and chairs before sitting on them

Tuve que buscar otro lugar para hospedarme. La habitación estaba sucia, las sábanas y cobijas estaban sucias y con manchas, había hormigas en la cama y habitacion. Así como el inodoro estaba suelto. Mire las políticas de cancelación y aparte de no proveer reembolso me iban a penalizar con mil pesos más. Me pareció muy abusivo, mejor busque hospedaje en un airbnb. Nunca antes había tenido una mala experiencia en expedía.

Nunca recibí el código de la reserva que me permitía ingresar a la propiedad y por no haber alertado en cuanto a que no tenían desk y que su número de contacto nunca contestó por WA

Es limpio, pero tiene baños compartidos, los cuartos son algo pequeños y no hay aire acondiconado. En general esta bien, solo no es un lugar para poder descansar en su totalidad

The people are attentive and take good care of their service, and will aid you in an emergency. Some items like the soap dispensers did not work well, and I had a chair on the brink of breaking.

The place was great, I really liked the location, the only inconvenient is there is a closer construction and they are working overnight, meaning that you will have a quite noise all night.

Ended up moving to another hotel

Not kitchen .not tv. Nothing

The room is no as shown in the pictures. My toilets didn't work, and neither did the TV. I ended up not staying there.

Clean room, close to major attractions, but noise from outside traffic is very loud

Well, I would have liked to have some hot water to have a shower. Yes, there was no hot water in the bathroom.

I booked room 16 on the top floor, the room was clean, but there was no hot water to shower for 5 days, the toilet did flush, full of human waste. I am fluent in spanish, the maintenance boy knew nothing how to fix it, (it was the water pump). The cleaning lady let me shower once in a dirty room. This place is not maintained. I messaged the hostess multiple times with whatsapp, they used an automated robot response and did absolutely nothing. 6 days unable to shower. They stole my money and disgraced Polanco Mexico.

Singular is a very friendly and clean place to stay. If you want simple, friendly, safe and convenient

Verry helpful and professional staff

This in an apartment not a room. It was well equipped and near everything.

Next to the road , very noisy.

Great place, I recommend it to everyone!

The mirror in the bathroom was uninstalled… batteries in remote control were gone.

Good place, be back for sure

Good, safe and convenient