Dear Valued Guest, Thank you for taking the time to share your experience during your stay at Mercure Berau. We apologize for the inconvenience you experienced during dinner at our restaurant, particularly the excessively long serving times and inappropriate food temperatures. This did not reflect the quality and standards of service we set. We greatly appreciate your feedback and have forwarded it to our culinary team for serious consideration. We will conduct a thorough evaluation, especially regarding kitchen coordination and serving processes, to ensure food is served faster and in optimal condition. We thank you for your comments, which help us improve the quality of our service in the future. We look forward to welcoming you back with an even better experience on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

Dear Ms. Donita S., Thank you for your excellent rating and comprehensive review of your stay at the Mercure Brau Hotel. We are delighted to hear that you enjoyed the comfort of the spacious and quiet room, as well as the functional bathroom. We are proud of your compliments on the cleanliness, quality of amenities, and soundproofing of our rooms. We are also grateful for your appreciation of our team's service, including the early check-in and assistance in arranging airport transfers. This demonstrates our commitment to providing comfortable and flexible stays for all our guests. Your positive review is a great inspiration for our entire team to continue maintaining and improving the quality of our service. We look forward to welcoming you back to the Mercure Brau Hotel in the future for an even better experience. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your positive rating and review of your stay at Mercure Berau. We are delighted to hear that you enjoyed our new hotel and its excellent central location, allowing you easy access to the surrounding areas and the riverfront. Your feedback is invaluable to us and motivates us to further develop our services to provide a comfortable and memorable experience for all our guests. We look forward to welcoming you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Ms. A*y, Thank you for your high rating and positive review of Mercure Berau. We are delighted to hear that you were satisfied with the cleanliness of our hotel and enjoyed the facilities such as the 360 Lounge on the 9th floor. This is part of our commitment to providing a pleasant stay for all our guests. We hope to welcome you back to Mercure Berau next time. Sincerely, Maksum Aksan Damanik, General Manager

Dear G*,** Thank you very much for your perfect rating and for choosing Mercure Berau during your business trip. We are truly pleased to hear that you enjoyed our convenient location, comfortable stay, and that our breakfast and friendly team made a positive impression on you. Your kind feedback is highly appreciated and serves as great motivation for all of us. We look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Dear Valued Guest, Thank you for your positive review of Mercure Berau Hotel. We are delighted to hear that you were impressed with the friendliness of our staff, the hotel's facilities, the cleanliness, and the comprehensiveness of the food. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back on your next visit to Mercure Berau. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr. Kia,* Thank you for choosing Mercure Berau as your accommodation again, and we appreciate you taking the time to write a review. We are delighted to hear that you were satisfied with the clean and comfortable room during your stay. We would be honored to welcome you back again after your trip from De Rawan. However, we regret the issue you encountered with the bathroom door. This is certainly not our standard, and we have forwarded your feedback to the relevant team for immediate investigation and improvement to prevent this from happening again. Thank you for your valuable feedback. We hope to welcome you back again for an even more perfect stay in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for sharing your review of your stay at Mercure Berau. We are delighted to hear that you enjoyed your stay and found our rooms comfortable overall. However, we apologize for the inconvenience caused by the air conditioner odor in the morning and the watermelon that was not as fresh as it should have been at breakfast, which certainly did not meet our quality standards. We appreciate your feedback and are pleased to know that our team promptly replaced the watermelon. We have informed our engineering and kitchen teams about this issue so they can investigate and continuously improve our quality control. We hope to welcome you back to Mercure Berau again in the future and provide you with an even better experience. Sincerely, Maksum Aksan Damanik, General Manager

Dear Hannah H.N., Thank you for sharing your experience at the Mercure Brau. We are delighted to hear that you enjoyed the modern design of our rooms, as well as the cleanliness and tidiness we maintain. We especially appreciate your comments about the friendliness of our staff, the lobby area, and the restrooms, which left a very positive impression on you. Your review encourages us to continue maintaining the quality and providing a pleasant stay for all our guests. We hope to welcome you back to the Mercure Brau on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. M*h,* Thank you so much for your positive review. We are delighted to hear that your stay at Mercure Berau was memorable and that you wish to return when you visit Berau again. We especially appreciate your compliments on the friendliness of our staff and the quality of our breakfast. Your feedback is a great inspiration for our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. F*i, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Berau and were satisfied with the friendliness of our staff and the quality of our service. Your feedback is an encouragement to our entire team to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. F*i, Thank you for taking the time to share your experience at Mercure Berau. We are delighted to hear that you enjoyed the hotel's luxurious atmosphere, the comfort of the rooms, and the friendliness of our team. We also appreciate your feedback regarding the quality of the food, particularly the fried rice and fried noodles, which you did not find satisfactory. This feedback is invaluable to us and has been forwarded to our chef team for consideration in improving the taste and quality of future menu items. Thank you for your trust in Mercure Berau. We hope to welcome you back again for an even better and more satisfying experience next time. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. S*a, Thank you for your positive review. We are delighted to hear that you enjoyed the Mercure Berau, especially as a new hotel with beautiful interior design. Your compliments encourage us to continue striving to maintain the quality of our facilities and services. We hope to welcome you back on your next stay and provide you with a similarly impressive experience. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Berau. We are delighted to hear that you enjoyed the excellent central location, friendly and convenient service, comprehensive facilities such as the gym and swimming pool, and the varied and delicious breakfast. We also appreciate your feedback regarding the condition of the bathroom in your room, particularly the slope of the floor and the type of granite which felt slippery. This feedback is invaluable to us, and we have forwarded it to the relevant team to immediately address and improve guest safety and comfort. Thank you again for your kind words and suggestions. We look forward to welcoming you back to Mercure Berau for an even better stay in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Ms. Amei C., Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our service staff and found the hotel facilities excellent and impressive. Such feedback is very meaningful to us and encourages our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you back to Mercure Berau on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were satisfied with the service and the friendliness of our staff throughout your stay. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you found our staff friendly and helpful, especially when you required additional information during your stay. Such feedback means a lot to us and encourages our entire team to strive to provide the best possible service to all our guests. We hope to welcome you back to Mercure Berau again for another memorable stay. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that the comfortable hotel atmosphere, diverse menu, friendly staff, and excellent cleanliness provided you with a memorable experience. Your feedback encourages our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Mercure Berau again in the near future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. A*d, Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness and facilities during your stay at our hotel. Your compliments motivate us to maintain the quality of our service and ensure every guest has the best possible experience. We look forward to welcoming you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. d*ke, We sincerely apologize for the delay in preparing your room, which caused you to wait longer than your expected check-in time. We understand how tiring long journeys can be and how important it is to rest upon arrival at the hotel. Your feedback is of utmost importance to us, and we will immediately review our processes to prevent this from happening again in the future. We will improve our team coordination to ensure that guest comfort is always our top priority. Thank you for your patience and understanding. We hope to welcome you back again with even better service. Sincerely, Maksum Aksan Damanik, General Manager