Breakfast has good variety

TV was not working at times. I asked for extra towels for 3 days and never given by housekeeping staff. Not enough kitchen items (utensils, dishware). Did not refill bath body wash etc. Had to address to get refilled. Could not find seating for breakfast. Food not available, due to delay to restock. Disappointed management not coming to discuss.

The kitchenette in the suite was adequately supplied with everything needed, including extra items like glass food storage containers with lids, paper towels, dishwasher detergent, etc.

Very friendly staff. Room was very large and comfortable. One elevator was not operational and did cause some delay delays

I was really hopeful about this hotel, especially given that it’s part of the Westin/Marriott family, but unfortunately we were disappointed with our stay. First, we paid extra for a “river view,” but our view was primarily of the apartment building directly across the street. You could faintly see the river in the distance if you looked off to the side. We asked the front desk and were told this is considered a river view. Definitely not worth paying extra for. Housekeeping was another major disappointment. Our room was never serviced — no fresh towels, coffee, garbage removal, nothing. When I asked, I was told housekeeping only comes if requested or every two days. This was never mentioned at check-in, and Expedia specifically states daily housekeeping. There was even a QR card in the room asking guests to tip housekeeping, which we did, yet no one came. The hotel also felt extremely overcrowded for its small common areas. The lobby and elevators were constantly packed, often requiring us to wait for multiple elevators. Breakfast was chaotic, with guests competing for tables and food. Overall, the experience did not live up to our expectations, and unfortunately we would not stay here again.

When I checked in I was told they were giving me a complementary upgrade to a suite I was surprised. The room was amazing everything was brand new, I was told this hotel was newly built from an office building it was so well done. The staff were very friendly and helpful, the free breakfast was also amazing. The location is very good, only one block to the Bow River great walking and cycling trail. It’s only a few blocks to the LRT.

Clean and conveniently located. Friendly staff.

Very nice hotel and great continental breakfast

Staff members were very helpful from receptionist to the valet staff. Check-in was fast and efficient. The room and the bathroom were clean and spacious. It is walkable to the river.

Excellent property & morning breakfast was awesome

All round great place to stay

Loved our experience and location. Wander coffee shop and staff were amazing. Would have been extremely helpful to know that valet is the only option. We spent 30 minutes trying to find parking and then dragging our luggage over. There wasn’t enough or appropriate bedding for the pullout couch even though I booked for 3 people

Dispute at check out with extra taxes. We asked for a detailed price breakdown at check in and was told this was not possible at this time.

Nice hotel downtown. Butler offer an extra bed but never returned to the room.

Our room was a very nice with 3 rooms plus the bathroom. Very clean and comfortable. The hostess at breakfast was helpful as she guided us through the layout of the food set up. Check out was quick and easy.

Clean and comfy. Great stay

Everything is fantastic, room is awesome, all the stuff are very helpful , breakfast is lovely and the price per night is reasonable. Me and all of my friends, we just love it.

Good location (wish the building next door looked less dirty - the hotel could put a suggestion I guess). Breakfast was standard but clean. The rooftop was beautiful. Staff was nice overall.

the room was spacious with microwave and fridge in room. Bathroom was very clean and everything functioned well. Wish there were grab bars in the shower. Also, the hotel implemented cleaning every other day. On the non-cleaning day, it's hard to get request filled, such as getting extra tissues. Very centrally located and is two blocks from the Bow River.

Loved everything