It was a good stay. I booked 2 rooms for 4 of us. Friendly receptionists, availability of massage therapy (external vendor arranged by reception), and a free shuttle (10 am & 5 pm) between the hotel and Nagoya Hill/Grand Batam Mall/Harbour Bay ferry terminal. Will book again if I go to Batam.

Nice hotel at Sungai Jodoh area. Nice service from the staff, good ambiance inside the hotel. Only the area near prostitution area so not good for family.

Good hotel, best staff. Only no food at the hotel restaurant open for daytime.

Best location and place. Good food places near the hotel. Clean and service good. Air conditioning ok.

good clean and comfortable, City Center

Always a regular when I go to Batam

A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!

input for hotel wifi is not good on the 6th floor toilet has no water hose...for muslims it is difficult to perform ablution and difficult to clean the bathroom floor. a little uncomfortable

The hotel 👍 If you want to find something to eat, there is a buffet next to the hotel with lots of choices, especially at night... there are lots of people selling food 😊 The staff is also friendly 😊

This is my second time staying at the Serra Hotel. The hotel is quite clean and very close to Nagoya for shopping. Finding food is also very easy, as there's a buffet restaurant right next door with a very complete menu. It's simply the best 👍👌

Good hotel, clean rooms, not noisy, strategic hotel.

overall all good. thank you Serra hotel...

Next time I go to Batam, I will stay here again. I recommend it.

I stayed here for a few days, and on the last day I got a free room upgrade. Thank you.

Thank you, friendly staff, great service. I'll come back here again if I go to Batam.

The room is clean, the bathroom is also great, you can try it guys.

Cheap price with good facilities and cleanliness, next time will always go to SERRA to rest, the bathroom is very clean.

Nice room and worth the price.

Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.

Friendly staff, comfortable rooms, very fragrant hotel environment, perhaps the wifi could be improved.