Masoomeh
Family
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I recently stayed at this hotel in Montreal, and while the location was fantastic—right near all the major attractions—the decor was also impeccable; everything looked stunning. However, there were some issues. First, the bed they provided had hair on it—clearly from the previous guest—so it wasn’t cleaned thoroughly. Second, the breakfast was included in the price, but for two days in a row, it was exactly the same, with no options to choose from. In fact, on the second day, instead of bringing us two portions of the berry yogurt, they brought one portion and a completely empty bowl, just telling us to share. This wasn’t what we expected from a “continental breakfast.” It wasn’t mentioned in the advertisements. They had said breakfast would be brought to our room, but we assumed there would be a menu to choose from—there wasn’t. Plus, we were told the hotel had a rooftop bar, but when we went up there, no one was serving. The bar was completely closed, and there was no service at all. So, overall, beautiful space, but sadly, a lot of disappointing aspects.
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