Dear Reza A.R., We are deeply sorry about your unpleasant experience at Cove Heritage. We take this matter very seriously. Your feedback is invaluable in improving our services, and we hope this negative experience will not cause you to change your mind about choosing to stay at Cove again in the future. If you have any further concerns, please feel free to contact the Cove team. We are happy to assist you in any way we can. Have a wonderful day!