9.0
Exceptional
From 19 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.6

Meal

8.5

Location

9.2

Service and Facilites

8.8

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Traveler Reviews Hotel Citra

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20
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Customer reviews
D***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The location is easy to find and close to Bekasi/East Bekasi Station. It's perfect for transit.
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Accommodation's Reply
30 Oct 2026
Dear Mr./Ms. D*s, Thank you for taking the time to share your experience staying at Citra Bekasi. We are always delighted to know that we were able to provide excellent service and create a positive impression during your stay at our hotel. Thank you. We hope to welcome you back again on your next stay. Sincerely,
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D***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly staff, adequate facilities for that price.
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Accommodation's Reply
30 Oct 2026
Dear Mr./Ms. D*u, Thank you for taking the time to share your experience staying at Citra Bekasi. We are always delighted to know that we were able to provide excellent service and create a positive impression during your stay at our hotel. We will take all your feedback and comments into consideration to improve our services in the future. Thank you. We hope to welcome you back again on your next stay. Sincerely,
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yeni
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good service, friendly staff, excellent cleanliness, and excellent comfort. Highest rating for Hotel Citra.
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Accommodation's Reply
13 Oct 2026
Dear Ms. Yeni, Thank you for taking the time to share your experience staying at Citra Bekasi Hotel. We are always delighted to know that we were able to provide excellent service and create a positive impression during your stay at our hotel. We will take all your suggestions and comments into consideration to improve our services in the future. Thank you. We hope to welcome you back on your next visit. Sincerely,
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Good quality at a reasonable price, if it could be cheaper it would definitely be worth it.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Mr./Ms. G*t, Thank you for taking the time to share your experience staying at Citra Bekasi. We are always delighted to know that we were able to provide excellent service and create a positive impression during your stay at our hotel. We will take all your feedback and comments into consideration to improve our services in the future. Thank you. We hope to welcome you back on your next visit. Sincerely,
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Kirana A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The room is very comfortable, the AC is cold, the service is very satisfying, the staff is very friendly and the price is cheap.
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Thank you for your review. We hope to welcome you back to our hotel again :)
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H***l
icon-origin-TRAVELOKA
8.4
/10
Reviewed 30 week(s) ago
I thought there was hot water, hopefully so
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Thank you for your review. We apologize in advance. Your feedback helps us improve. :)
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