Excellent service. Looking forward to stay at the hotel again. Staff Suzan is exemplary and worth the mention. Suzan is a very attentive and caring staff. During the stay, we informed Suzan we were going to a nearby waterfall. When we were caught in the rain after our waterfall visit, Suzan called and sent a driver to fetch us. Next, on our last day at the hotel, Suzan also arranged for two drivers (one to Malang and another to Banyuwangi) when our confirmed 'grab driver' played us out. Very thankful for Suzan's help.

The room was clean, the hotel staff was friendly & very helpful.