Yes, I apologize for the inconvenience. Regarding the hot water and air conditioning, you selected a room without these amenities. Please double-check your booking. As for the Wi-Fi, I apologize for the service disruption from headquarters, but the issue was resolved within half a day. I apologize again for the inconvenience.

Thank you so much for your kind review, ma'am. We hope to see you again.

Hello. Thank you for your review. We apologize for the inconvenience. Regarding the bed sheets, there may be stains that are difficult to remove, but we recommend contacting staff to request a replacement. As for the air conditioner not working, this is because you selected a room without air conditioning. We informed you of this during check-in. The bathroom light was out; this may have been a misunderstanding. You may not have switched on the MCB (Main Circuit Breaker), therefore all electrical appliances were not working. In the future, if you experience any further problems, please contact our staff directly.

Okay, thank you for your review. Please note that you booked a room without air conditioning. Please check your order carefully. If you wish to book a room with air conditioning, please select a room with air conditioning. If the light in the bathroom is not on, it may be because you haven't switched it on. Even if the light doesn't turn on, please inform our staff and we will change it immediately. Regarding the bed linens, we apologize for the inconvenience. It's possible that during your stay you found stains on your bed linens that were difficult to remove. You can inform our staff and request a replacement. Even if they have just been replaced, we can still change them for you.

Thank you, Putri. I hope you always stay healthy, and we look forward to your return.

Thank you for visiting. We hope to see you again. We wish you good health.

Thank you for your review, dear sister. I apologize for not allowing you to reply sooner. The room you booked does not have air conditioning as stated; it only has air conditioning. If you require air conditioning, you can choose a different room type next time. Thank you for your patronage, and we hope to welcome you again.

I understand. Regarding parking, all residents in the building must register with the management company and obtain a daily parking permit, which will incur additional costs on top of the monthly rent. Thank you for visiting. We hope you enjoy your stay here.