Dear Mr/s. Joko, Thank you so much for your wonderful review and for choosing to stay with Discovery Kartika Plaza Hotel once again. We are truly delighted to know that our restaurant team was able to make your experience memorable. It was our pleasure to continue serving you even though you arrived after breakfast hours, and we are especially pleased that this thoughtful gesture, including preparing your coffee, left such a positive impression. Your kind words will certainly be shared with our restaurant team, who will be encouraged to know their dedication was appreciated. We sincerely appreciate your continued trust and loyalty. It is always a pleasure to welcome you back, and we look forward to creating many more memorable experiences for you on your future visits. Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Juwindra, Thank you for your kind review and for choosing Discovery Kartika Plaza Hotel. We are delighted to know that you found your stay enjoyable and appreciated the value we offer. We sincerely regret that you were unable to access the beach during your visit. At that time, a coastal restoration project led by the Bali Provincial Government was in progress to help preserve and enhance the shoreline for the benefit of future visitors. While this work was beyond our control, we truly appreciate your understanding and patience during this period. We look forward to welcoming you back in the future, when you can fully experience the beauty of our beachfront setting and enjoy an even more memorable stay. Thank you Best Regards Septi Asst. Guest Experience Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests expectations. I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future. Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Donny, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests expectations. I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, Thank you for choosing Discovery Kartika Plaza Hotel once again and for sharing your wonderful feedback. We are delighted to know that you enjoyed the atmosphere, complete facilities, delicious food, clean rooms, and the smooth check-in and check-out experience. Your continued trust and kind words are truly appreciated and serve as a great motivation for our team. We look forward to welcoming you back for another memorable stay. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Joko, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Sarah, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Adhisty , It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Adhisty , It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Faidlal , It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager