Fairmont Empress

Hotels
9.0
/10
Exceptional
2,012 reviews

What Guests Say About Their Stay

Rafael
10.0
/ 10
We loved it , walking distance to many touristic attractions and the marina
Natalie
10.0
/ 10
Historic property with lovely views of the harbour. The garden surrounding the building is beautiful as well. Staff is excellent. We didn’t take any of our meals at the hotel opting instead to walk around the area and experience the local independently owned eateries.
William
10.0
/ 10
The Fairmont Empress is a delightful and luxurious experience. The staff is incredibly courteous, helpful, and customer satisfaction oriented.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
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Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Stacey
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We called ahead of time with a request to get a room an hour early because our sick baby boy needed a nap. The lady on the phone was very rude and unhelpful. Overall we did not find the level of customer service to be at a ‘Fairmont Calibre’. The grounds around the hotel and lovely, and we made the most of our stay!
XIAOFANG
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed in a sea-view room on the second floor, so the view was not very wide. There was an air conditioner in the room, which was not quiet, you can turn it off.
Marina
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I reserved and paid for a City View room with 2 double beds for myself, my daughter and my mother (who was celebrating her 70th birthday). When we arrived, we were given a very small room with frosted windows. I was curious as to why the windows were frosted, so I opened them to discover that we were facing the hotel’s loading dock and parking lot. Then the constant sound of trucks beeping and crates slamming began. I went to speak to the lady at the front desk, and was told that our room was in fact a City View room, and that there was nothing else available for the first night, but that we would be able to get a different room for the following two nights. Not ideal, but anything would be better than what we were originally given. The new room was also a City View room, but had 2 queen beds, and a sitting area, which was nice. However, the hotel is old, and so the bathrooms are very tight, and things like faucets and drains either don’t work well, or not at all. The room was also not the cleanest. Dusty and the carpets were dirty. My daughter’s socks were black after walking around on the floor for a couple of hours. I have been a very loyal client of Fairmont Hotels for many years, but am losing my love for the brand. I have found that Fairmont is riding on the coattails of their history and previous success, and not delivering service to maintain that success. I have found this to be the case at The Empress, and the Jasper Park Lodge. Would not stay here again.
Read More
Rafael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved it , walking distance to many touristic attractions and the marina
Natalie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Historic property with lovely views of the harbour. The garden surrounding the building is beautiful as well. Staff is excellent. We didn’t take any of our meals at the hotel opting instead to walk around the area and experience the local independently owned eateries.
Dan
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very friendly staff, the room was great
William
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Fairmont Empress is a delightful and luxurious experience. The staff is incredibly courteous, helpful, and customer satisfaction oriented.
Edward
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful old classic hotel renovated with modern conveniences. Large rooms and great staff. Concierge was extremely helpful
Megan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved everything about our stay!
Asad
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay in Victoria
Terence
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Spa was incredible. Staff were great and professional. Hot tub was really hot one night and rather cool the next.
Mike
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was great, staff were excellent and the room was wonderful. Only comment would be, not quite enough vegan options for food, but with a few small tweaks it would have been greatly expanded.
Janine
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Absolutely beautiful! The hotel was amazing and the room was beautiful and modern.
Igor Nikolaevitch
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic location
Nicky
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Whining fridge in room very loud. Maintainance had a look and stopped it but then it started again. So we had to unplug. No creamer for coffee. Room a little shabby. Charged for valet parking but had to go get car as there was a parade.
Meaghan
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Delightful.
Daniel and Margarita
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a very special stay for us. My wife and I were traveling with my Brother and his wife for a vacation. We only spent (1) night there due to budget constrains, but it was well worth it. My wife and sister-in-law really enjoyed “High Tea” the next day and my brother and I explored the area and had a great luck at an Irish Pub nearby. The location is great. Walking to restaurants, shops, Parliament Building (take a tour) and Whale Watching tours docks. We had a great time and I would highly recommended staying here, even for (1) overnight.
Read More
Leanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely beautiful hotel in an ideal location!
Connie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved everything, no complaints. Can't wait to come back
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Stacey
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We called ahead of time with a request to get a room an hour early because our sick baby boy needed a nap. The lady on the phone was very rude and unhelpful. Overall we did not find the level of customer service to be at a ‘Fairmont Calibre’. The grounds around the hotel and lovely, and we made the most of our stay!
XIAOFANG
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed in a sea-view room on the second floor, so the view was not very wide. There was an air conditioner in the room, which was not quiet, you can turn it off.
Marina
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I reserved and paid for a City View room with 2 double beds for myself, my daughter and my mother (who was celebrating her 70th birthday). When we arrived, we were given a very small room with frosted windows. I was curious as to why the windows were frosted, so I opened them to discover that we were facing the hotel’s loading dock and parking lot. Then the constant sound of trucks beeping and crates slamming began. I went to speak to the lady at the front desk, and was told that our room was in fact a City View room, and that there was nothing else available for the first night, but that we would be able to get a different room for the following two nights. Not ideal, but anything would be better than what we were originally given. The new room was also a City View room, but had 2 queen beds, and a sitting area, which was nice. However, the hotel is old, and so the bathrooms are very tight, and things like faucets and drains either don’t work well, or not at all. The room was also not the cleanest. Dusty and the carpets were dirty. My daughter’s socks were black after walking around on the floor for a couple of hours. I have been a very loyal client of Fairmont Hotels for many years, but am losing my love for the brand. I have found that Fairmont is riding on the coattails of their history and previous success, and not delivering service to maintain that success. I have found this to be the case at The Empress, and the Jasper Park Lodge. Would not stay here again.
Read More
Rafael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved it , walking distance to many touristic attractions and the marina
Natalie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Historic property with lovely views of the harbour. The garden surrounding the building is beautiful as well. Staff is excellent. We didn’t take any of our meals at the hotel opting instead to walk around the area and experience the local independently owned eateries.
Dan
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very friendly staff, the room was great
William
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Fairmont Empress is a delightful and luxurious experience. The staff is incredibly courteous, helpful, and customer satisfaction oriented.
Edward
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful old classic hotel renovated with modern conveniences. Large rooms and great staff. Concierge was extremely helpful
Megan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved everything about our stay!
Asad
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay in Victoria
Terence
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Spa was incredible. Staff were great and professional. Hot tub was really hot one night and rather cool the next.
Mike
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was great, staff were excellent and the room was wonderful. Only comment would be, not quite enough vegan options for food, but with a few small tweaks it would have been greatly expanded.
Janine
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Absolutely beautiful! The hotel was amazing and the room was beautiful and modern.
Igor Nikolaevitch
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic location
Nicky
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Whining fridge in room very loud. Maintainance had a look and stopped it but then it started again. So we had to unplug. No creamer for coffee. Room a little shabby. Charged for valet parking but had to go get car as there was a parade.
Meaghan
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Delightful.
Daniel and Margarita
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a very special stay for us. My wife and I were traveling with my Brother and his wife for a vacation. We only spent (1) night there due to budget constrains, but it was well worth it. My wife and sister-in-law really enjoyed “High Tea” the next day and my brother and I explored the area and had a great luck at an Irish Pub nearby. The location is great. Walking to restaurants, shops, Parliament Building (take a tour) and Whale Watching tours docks. We had a great time and I would highly recommended staying here, even for (1) overnight.
Read More
Leanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely beautiful hotel in an ideal location!
Connie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved everything, no complaints. Can't wait to come back
Number of reviews per page
20
40