Ramada by Wyndham Cobham

Clean room. No TV as none working. Waited a while in restaurant, came down and they said guy was outside. Even though they had just sent us up there. Would be another 15mins. so gave up and went into the services to eat

Tried to call numberous times ahead of stay for online check-in - no response. On arrival, we were advised due to a power cut that there was no TVs working, but this would be resolved within 3 hours. It never got resolved. The rooms have no Wi-Fi if you are at the end of the coridoor, despite a new booster being placed that week. There is no phone signal so you really feel stranded. Finally, there are no phones in the room and when you ring the hotel number, they never pick up and so you have to keep going back and forth to reception. Overall a very disappointing stay.

Room was clean, bathroom had hairs in shower and on floor, not been cleaned properly , as we arrived at midnight we didn't report

It was a standard room, not the most clean. Staff were nice

Tired room definitely needs modernising. Spider webs in corners ... could do with a better clean. Staff helpful. Other than the room didn't use the amenities.

Nice

The shower cubicles were dirty.

the rooms were not clean and smelt. the staff were otherwise very friendly

Computer systems were down so very slow check in. Room smelt of damp, wasn’t very clean and had a torn carpet

Great staff great room

Room was clean and tidy, nice and quiet. Staff were very friendly and helpful Easy access from M25

Good rates, extensive food court nearby, easy drive to Esher or surrounding areas, outside the ulez.nice breakfast. Very convenient

Very convenient place , friendly and helpful staff and all good all round

safe

This is convenient for the price, but the room was dirty. There was a near empty water bottle that hadn't been removed, the mattress was old, and the carpet looked like it hadn't been vacuumed in ages.

A clean spacious a large room. The staff were amazing. Free parking. Very easy to find.

This is an amazing value to go. It’s clean, the rooms are great. Everything you need nothing more, but also doesn’t feel cheap or basic. The best bit, the staff. I’ve stayed here about 20 times this year, with out fail a kind welcome. Juliet does an amazing job with a wonderful team.

Quick and friendly check in and next to an array of dining options

Overall pleasant

When we arrived it looked like a great choice, green spaces, a woodland walk to exercise the dogs, a huge lake with Koi Carp and we had a meal at the Pizza Express next door. However, by 7 pm it all changed, the noise of souped-up cars having a ‘Meet’ in the parking areas revving and racing, sounding their horns, watched by a cheering audience. The cars doing circuits of the car park, intimidating legitimate visitors. We retreated to the room, managed to settle the dogs, and tried to get to sleep, for an early start next day. At 12.30 the fire alarm went off, and we left the room with the dogs, and assembled at the front of the hotel with the other residents. The whole place was still as busy as at 7pm, and very scary, wondering what to do next. Eventually people passed along that we could go back in, no obvious staff member, no one checking the guest list, literally a nightmare, as we couldn’t get to sleep at all. And to add to the aggravation I had to pay £40 for our two dogs, as they said I hadn’t done it on the original booking, which I will have to check.