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Melia Makassar
Hotels
Preferred Partner Plus
8.8
/10
Very Good
3,798 reviews
What Guests Say About Their Stay
Staff Friendliness (95)
Room Space (93)
Bedroom (91)
Ambiance (88)
Verified Traveler
10.0
/ 10
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
D***a
10.0
/ 10
One of my favorite hotels in Makassar for staycations. Very clean, the food tastes good, friendly staff, and the rooms are clean and cozy.
F***a
10.0
/ 10
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
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D***i
10.0
/ 10
if you want a staycation, always go to Melia Hotel. even though there are actually many new hotels. but still always want to come here. those who want to try it and just go to Makassar, please choose this hotel as your place to stay. 100/10 😍
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H***y
10.0
/ 10
friendly staff, hotel area is close to mall, food, coffee shop, assisted for early check-in, free luggage keeping, staff is very helpful, food, cake are all delicious
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In the Area
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Jalan Andi Mappanyukki No. 17, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Melia Makassar
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What's around Melia Makassar
Jalan Andi Mappanyukki No. 17, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125
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Discover More About Melia Makassar
Location
Melia Makassar is a hotel in a good neighborhood, which is located at Mariso.
About Melia Makassar
From business event to corporate gathering, Melia Makassar provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Melia Makassar exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Melia Makassar is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Melia Makassar.
All facilities in Melia Makassar
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
Things to Do
- Fitness center
- Massage
- Spa
Accessibilty
- Accessible parking
- In-room accessibility
- Wheelchair accessible
Hotel Services
- Concierge
- 24-hour Receptionist
- Laundry service
Nearby Facilities
- ATM/Banking
- Hair salon
- Laundry
Food and Drinks
- Breakfast
- Buffet breakfast
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Meeting facilities
- Projector
Transportation
- Airport transfer
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Melia Makassar
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Sewaktu check-in diperlukan tanda pengenal dengan foto yang resmi dikeluarkan oleh pemerintah dan kartu kredit atau deposit tunai untuk menutup biaya tak terduga.
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan. Permintaan khusus tidak dijamin akan terpenuhi.
Biaya penambahan orang dalam kamar mungkin berlaku dan berbeda-beda menurut kebijakan hotel.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Melia Makassar | 135 |
Number of floors in Melia Makassar | 20 |
Another facilities in Melia Makassar | 24-hour room service, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in Melia Makassar
What are available facilities at Melia Makassar?
There are top facilites at Melia Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Melia Makassar?
The standard check-in time at Melia Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Melia Makassar provide breakfast?
Yes, Melia Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Melia Makassar?
Melia Makassar is a 4.0-star hotel.
How many floors does Melia Makassar have?
Melia Makassar has 20 floors.
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More Reviews from Other Guests in Melia Makassar
Overall Ratings & Reviews Melia Makassar
Traveloka (3,746)
Other sources (52)
8.8
Very Good
From 3,746 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
8.9
Service and Facilites
8.9
People often mention about Melia Makassar
All
Staff Friendliness (77)
Room Space (75)
Bedroom (73)
Ambiance (71)
Distance to City Center (66)
Bathroom (64)
Taste (64)
Hotel Area (63)
Variety (62)
Accessibility (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Melia Makassar
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10.0
/10
Reviewed 3 day(s) ago
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
Read More
Find this review helpful?
I***o
10.0
/10
Reviewed 5 day(s) ago
cool..responsive and friendly....
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h***h
Staycation
10.0
/10
Reviewed 5 day(s) ago
amazing experience & friendly staff
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w***d
9.1
/10
Reviewed 7 day(s) ago
Affordable & good place to stay
Find this review helpful?
Noni K.
Business
10.0
/10
Reviewed 7 day(s) ago
Always a pleasure to stay at Melia
See original
1 people find it helpful
A***y
Business
9.4
/10
Reviewed 3 week(s) ago
Nice hotel with great location and service
2 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Mrs. A***y,
Warmest greeting from Melia Makassar!
Thank you very much for sharing your positive feedback with us. We are truly pleased to learn that you had an enjoyable stay and that our hotel’s strategic location, along with the quality of service provided by our team, met your expectations. Ensuring a comfortable and memorable experience for every guest is our utmost priority, and it is gratifying to know that our efforts were reflected in your visit.
Your kind words serve as both a motivation and a reminder for us to continue improving and maintaining the high standards of hospitality that we strive to uphold. We genuinely appreciate the time you took to share your impressions, as feedback such as yours helps us remain focused on delivering exceptional service at every opportunity.
We sincerely hope to have the pleasure of welcoming you back in the near future. Should there be anything we can assist you with for your next stay, please do not hesitate to let us know.
Warm regards,
Aldi
Guest Experience
AA
Andi A. M.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Perfect... My family and I were very happy to be at the Melia Hotel. The staff was very kind and friendly. For The Level type, we received many privileges. Thanks, Melia.
See original
3 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Andi, Warm greetings from Melia Makassar! Thank you for taking the time to share your valuable experience with your family during your stay at Melia Makassar. We are delighted to know that you found our service comfortable and satisfying, especially the friendliness of our staff and the privileges offered at The Level. Guest satisfaction and comfort are our top priority, and your positive review is a great motivation for our entire team to continuously improve the quality of our services at every opportunity. We thank you for your trust in choosing Melia Makassar as your place to relax and enjoy quality time with your family. We look forward to welcoming you and your family back soon, with an equally memorable experience. Warm greetings from Aldi. Guest Experience
See original
J***s
Leisure
10.0
/10
Reviewed 4 week(s) ago
The breakfast was varied and delicious, but unfortunately, the local Palubasa menu was sold out. Other menu options were still available.
The swimming pool has both children's and adult's pools. There are showers in the pool area, along with soap and shampoo. The staff at the pool and gym were also very friendly. The soap and shampoo smelled delicious and were gentle on the skin. Four towels were provided per room.
The rooms were clean and comfortable, with views of Makassar.
This hotel is highly recommended for enjoying your time in Makassar.
Read More
See original
+4
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. J*, Warm regards from Melia Makassar! Thank you for taking the time to share your experience at Melia Makassar. We are very glad that you were satisfied with our wide selection of breakfast options, the comfort of our rooms with Makassar city views, and the friendliness of our team at the swimming pool and gym. We also appreciate your feedback regarding the out-of-stock local palubasa menu. This is a valuable note for us to better manage our menu, so that all our guests can enjoy this Makassar specialty on their next visit. Your satisfaction with the pool facilities, the cleanliness of our rooms, and the quality of our bathrooms are important driving forces behind us to maintain and improve our service standards. Thank you once again for your positive feedback and comments. We look forward to welcoming you and your family back in the future for even more memorable experiences at Melia Makassar. Sincerely, Aldi Guest Experience
See original
F***a
8.5
/10
Reviewed 4 week(s) ago
Got room upgrade facility, 👍🏻 Tq u
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Accommodation's Reply
07 Nov 2025
Dear Ms. F*a, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Meliá Makassar. We truly appreciate the opportunity to serve you and are delighted to hear that you enjoyed your stay with us, especially with the room upgrade we provided as a thank you for your trust in Meliá. The satisfaction and comfort of all our guests is our top priority, so knowing that your stay was a success is a source of pride for all our team. We hope that the facilities and services we provide will enhance your comfort during your stay in Makassar and leave a lasting impression. Thank you once again for choosing Meliá Makassar as your family home. We look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Aldi Guest Experience
See original
F***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
See original
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. F*a, Warm regards from Melia Makassar! Thank you for taking the time to share your valuable experience with us. We are delighted to know that you felt comfortable with the ambiance of your room and were satisfied with the cleanliness and quality of the amenities we provided. Your comments on the taste and variety of food also motivate our culinary team to maintain and continuously improve our quality standards. We would also like to thank all the staff for the friendly service, especially Angel at the reception. We will pass on your compliments as a token of appreciation for your dedication and hard work. We hope that this pleasant experience has created a positive impression and we look forward to welcoming you back soon to provide even better services. Best regards, Aldi Guest Experience
See original
G
Guest
8.5
/10
Reviewed 6 week(s) ago
Location, facility, and service good
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you for your kind review. We’re pleased to hear that you enjoyed our location, facilities, and service. It’s always encouraging to know that our efforts to provide a comfortable and welcoming experience are appreciated.
Our team works hard to ensure that every aspect of your stay meets your expectations, from the convenience of our location to the quality of our amenities and the attentiveness of our staff.
We truly value your feedback and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our greatest reward."
Warm regards,
Aldi
Guest Experience
N***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you so much for your kind words. We’re delighted to hear that you found our staff friendly and accommodating we truly believe that genuine hospitality makes all the difference.
It’s also wonderful to know that you were pleased with the cleanliness and spaciousness of your room, as we take great pride in maintaining a comfortable and welcoming environment for all our guests.
Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another great stay!
Warm Regards,
Aldi
Guest Experience
N***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you very much for your lovely feedback. We’re truly pleased to hear that you enjoyed your stay with us and that our team made you feel welcomed and well cared for.
It’s also wonderful to know that you appreciated the cleanliness and spaciousness of the room — we understand how important comfort is during a stay, and we’re glad we could meet your expectations.
We greatly appreciate your support and look forward to welcoming you back in the near future.
Warm Regards,
Aldi
Guest Experience
Hardika y.
Leisure
9.3
/10
Reviewed 7 week(s) ago
Good hotel and service in Makassar, the room is spacious and clean, but on the first day the linen looked a bit dirty and my sleep was a bit disturbed because it was itchy and the bathroom floor was a bit slippery when it got wet, otherwise it was ok. The wifi was also a bit slow, thank you also to Ms. Sinta who helped check in and service during the stay. Overall, enjoy your stay at Melia, the breakfast was also ok, the view and ambience were also ok. Thank you
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Accommodation's Reply
15 Oct 2025
Dear Ms. Hardika Y, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Melia Makassar. We are delighted to hear that you were satisfied with our service, especially from our colleagues. The positive comments about the spacious and clean rooms, satisfying breakfast, and pleasant view and atmosphere are the driving force behind us to continue to provide the best service. However, we apologize for the inconvenience you experienced on your first day, particularly regarding the condition of the bed sheets and the slippery bathroom floor. We sincerely appreciate this feedback and we will follow up with the relevant team to improve our cleanliness and safety standards for the comfort of our future guests. Thank you again for your compliments and suggestions. We look forward to welcoming you back in the future for an even more perfect experience. Best regards, Aldi Guest Experience
See original
H***y
Leisure
10.0
/10
Reviewed 7 week(s) ago
Everything is good, delicious everywhere and besides there are also lots of sales
See original
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear H*y, we at Melia Makasar extend our warmest greetings! Thank you for leaving a positive review. We are delighted that you had a pleasant stay. Our hotel's strategic location is one of our strengths, allowing you to have a comfortable and convenient stay. We look forward to seeing you again soon and hope that your next visit will be even more enjoyable and satisfying. Thank you. Aldi. Customer Experience
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D***n
Staycation
10.0
/10
Reviewed 8 week(s) ago
Cobain junior suite the level. Worth every penny. Free the level lounge. All the staff service excellent. Its a whole different experience.
3 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear D*n, Warm regards from Melia Makassar! Thank you very much for sharing your wonderful experience. We are delighted to know that you enjoyed your stay at The Level Junior Suite and enjoyed our exclusive amenities such as access to The Level Lounge. We are honored to provide our guests with such a special and memorable experience. We sincerely thank you for your appreciation of our team's service. Feedback like this is a great motivation for us to continue to provide the best service. We look forward to welcoming you back soon and to provide you with an exceptional experience on your next visit. Best regards, Aldi Guest Experience
See original
ES
Edy S.
Business
9.7
/10
Reviewed 11 week(s) ago
The check-in staff was friendly. I was supposed to check in at 2:00 PM, but when I asked for an earlier check-in time, they immediately granted it. Thank you, Hotel Melia Makassar.
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Accommodation's Reply
13 Sep 2025
Dear Mr. Edy S, Warmest greetings from Melia Makassar! Thank you very much for your positive review. We are delighted to hear that the check-in process went smoothly and that our team was able to assist you with your early check-in request. Providing fast, friendly, and personalized service is our top priority. Your gratitude is a great motivation for us to continue providing a comfortable and memorable stay for every guest. We look forward to your next visit. Best regards, Aldi. Guest Experience
See original
R***y
Staycation
9.1
/10
Reviewed 11 week(s) ago
Comfortable hotel close to the city center
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Accommodation's Reply
13 Sep 2025
Dear Mr. R*y, Warm greetings from Melia Makassar! Thank you for taking the time to write this short but meaningful review. We are very happy to know that you felt comfortable during your stay with us, and that our strategic location near the city center made it easy for your activities. Comfort and easy access are indeed some of the advantages that we want to continue to offer to our guests. We hope to welcome you back again in the future and provide an even more memorable stay. Warm regards, Aldi. Guest Experience
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Mursalim A.
Staycation
8.5
/10
Reviewed 11 week(s) ago
Best service, clean rooms, varied and delicious breakfast menu 👍
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Mr. Mursalim A, Warmest greetings from Melia Makassar! Thank you very much for sharing your experience with us. We are delighted to know that you were satisfied with our service, enjoyed the comfort of our clean rooms, and enjoyed our varied and delicious breakfast. Positive reviews like this are a great motivation for our entire team to continue providing the best experience for every guest. We look forward to welcoming you back soon, and we hope your next visit will be equally pleasant. Best regards, Aldi. Guest Experience
See original
Bagus A.
Business
9.4
/10
Reviewed 11 week(s) ago
The ambiance is comfortable. The room service is high class.
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear, Mr. Bagus A,
Warmest greeting from Melia Makassar!
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you found the ambience comfortable and that our room service met your expectations with high standards. Creating a relaxing and welcoming environment, along with delivering excellent service, is something we strive for every day and it’s always rewarding to know that our efforts are appreciated.
Your kind words truly mean a lot to our team, and we hope to have the pleasure of welcoming you back to Melia Hotel in the near future for another memorable stay.
Warm regards,
Aldi
Guest Experience
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Melia Makassar
Traveloka (3,746)
Other sources (52)
8.8
Very Good
From 3,746 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
8.9
Service and Facilites
8.9
People often mention about Melia Makassar
All
Staff Friendliness (77)
Room Space (75)
Bedroom (73)
Ambiance (71)
Distance to City Center (66)
Bathroom (64)
Taste (64)
Hotel Area (63)
Variety (62)
Accessibility (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Melia Makassar
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10.0
/10
Reviewed 3 day(s) ago
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
Read More
Find this review helpful?
I***o
10.0
/10
Reviewed 5 day(s) ago
cool..responsive and friendly....
See original
Find this review helpful?
h***h
Staycation
10.0
/10
Reviewed 5 day(s) ago
amazing experience & friendly staff
See original
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w***d
9.1
/10
Reviewed 7 day(s) ago
Affordable & good place to stay
Find this review helpful?
Noni K.
Business
10.0
/10
Reviewed 7 day(s) ago
Always a pleasure to stay at Melia
See original
1 people find it helpful
A***y
Business
9.4
/10
Reviewed 3 week(s) ago
Nice hotel with great location and service
2 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Mrs. A***y,
Warmest greeting from Melia Makassar!
Thank you very much for sharing your positive feedback with us. We are truly pleased to learn that you had an enjoyable stay and that our hotel’s strategic location, along with the quality of service provided by our team, met your expectations. Ensuring a comfortable and memorable experience for every guest is our utmost priority, and it is gratifying to know that our efforts were reflected in your visit.
Your kind words serve as both a motivation and a reminder for us to continue improving and maintaining the high standards of hospitality that we strive to uphold. We genuinely appreciate the time you took to share your impressions, as feedback such as yours helps us remain focused on delivering exceptional service at every opportunity.
We sincerely hope to have the pleasure of welcoming you back in the near future. Should there be anything we can assist you with for your next stay, please do not hesitate to let us know.
Warm regards,
Aldi
Guest Experience
AA
Andi A. M.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Perfect... My family and I were very happy to be at the Melia Hotel. The staff was very kind and friendly. For The Level type, we received many privileges. Thanks, Melia.
See original
3 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Andi, Warm greetings from Melia Makassar! Thank you for taking the time to share your valuable experience with your family during your stay at Melia Makassar. We are delighted to know that you found our service comfortable and satisfying, especially the friendliness of our staff and the privileges offered at The Level. Guest satisfaction and comfort are our top priority, and your positive review is a great motivation for our entire team to continuously improve the quality of our services at every opportunity. We thank you for your trust in choosing Melia Makassar as your place to relax and enjoy quality time with your family. We look forward to welcoming you and your family back soon, with an equally memorable experience. Warm greetings from Aldi. Guest Experience
See original
J***s
Leisure
10.0
/10
Reviewed 4 week(s) ago
The breakfast was varied and delicious, but unfortunately, the local Palubasa menu was sold out. Other menu options were still available.
The swimming pool has both children's and adult's pools. There are showers in the pool area, along with soap and shampoo. The staff at the pool and gym were also very friendly. The soap and shampoo smelled delicious and were gentle on the skin. Four towels were provided per room.
The rooms were clean and comfortable, with views of Makassar.
This hotel is highly recommended for enjoying your time in Makassar.
Read More
See original
+4
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. J*, Warm regards from Melia Makassar! Thank you for taking the time to share your experience at Melia Makassar. We are very glad that you were satisfied with our wide selection of breakfast options, the comfort of our rooms with Makassar city views, and the friendliness of our team at the swimming pool and gym. We also appreciate your feedback regarding the out-of-stock local palubasa menu. This is a valuable note for us to better manage our menu, so that all our guests can enjoy this Makassar specialty on their next visit. Your satisfaction with the pool facilities, the cleanliness of our rooms, and the quality of our bathrooms are important driving forces behind us to maintain and improve our service standards. Thank you once again for your positive feedback and comments. We look forward to welcoming you and your family back in the future for even more memorable experiences at Melia Makassar. Sincerely, Aldi Guest Experience
See original
F***a
8.5
/10
Reviewed 4 week(s) ago
Got room upgrade facility, 👍🏻 Tq u
See original
Find this review helpful?
Accommodation's Reply
07 Nov 2025
Dear Ms. F*a, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Meliá Makassar. We truly appreciate the opportunity to serve you and are delighted to hear that you enjoyed your stay with us, especially with the room upgrade we provided as a thank you for your trust in Meliá. The satisfaction and comfort of all our guests is our top priority, so knowing that your stay was a success is a source of pride for all our team. We hope that the facilities and services we provide will enhance your comfort during your stay in Makassar and leave a lasting impression. Thank you once again for choosing Meliá Makassar as your family home. We look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Aldi Guest Experience
See original
F***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
See original
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. F*a, Warm regards from Melia Makassar! Thank you for taking the time to share your valuable experience with us. We are delighted to know that you felt comfortable with the ambiance of your room and were satisfied with the cleanliness and quality of the amenities we provided. Your comments on the taste and variety of food also motivate our culinary team to maintain and continuously improve our quality standards. We would also like to thank all the staff for the friendly service, especially Angel at the reception. We will pass on your compliments as a token of appreciation for your dedication and hard work. We hope that this pleasant experience has created a positive impression and we look forward to welcoming you back soon to provide even better services. Best regards, Aldi Guest Experience
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G
Guest
8.5
/10
Reviewed 6 week(s) ago
Location, facility, and service good
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you for your kind review. We’re pleased to hear that you enjoyed our location, facilities, and service. It’s always encouraging to know that our efforts to provide a comfortable and welcoming experience are appreciated.
Our team works hard to ensure that every aspect of your stay meets your expectations, from the convenience of our location to the quality of our amenities and the attentiveness of our staff.
We truly value your feedback and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our greatest reward."
Warm regards,
Aldi
Guest Experience
N***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you so much for your kind words. We’re delighted to hear that you found our staff friendly and accommodating we truly believe that genuine hospitality makes all the difference.
It’s also wonderful to know that you were pleased with the cleanliness and spaciousness of your room, as we take great pride in maintaining a comfortable and welcoming environment for all our guests.
Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another great stay!
Warm Regards,
Aldi
Guest Experience
N***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest,
Warmest greeting from Melia Makassar!
Thank you very much for your lovely feedback. We’re truly pleased to hear that you enjoyed your stay with us and that our team made you feel welcomed and well cared for.
It’s also wonderful to know that you appreciated the cleanliness and spaciousness of the room — we understand how important comfort is during a stay, and we’re glad we could meet your expectations.
We greatly appreciate your support and look forward to welcoming you back in the near future.
Warm Regards,
Aldi
Guest Experience
Hardika y.
Leisure
9.3
/10
Reviewed 7 week(s) ago
Good hotel and service in Makassar, the room is spacious and clean, but on the first day the linen looked a bit dirty and my sleep was a bit disturbed because it was itchy and the bathroom floor was a bit slippery when it got wet, otherwise it was ok. The wifi was also a bit slow, thank you also to Ms. Sinta who helped check in and service during the stay. Overall, enjoy your stay at Melia, the breakfast was also ok, the view and ambience were also ok. Thank you
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Accommodation's Reply
15 Oct 2025
Dear Ms. Hardika Y, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Melia Makassar. We are delighted to hear that you were satisfied with our service, especially from our colleagues. The positive comments about the spacious and clean rooms, satisfying breakfast, and pleasant view and atmosphere are the driving force behind us to continue to provide the best service. However, we apologize for the inconvenience you experienced on your first day, particularly regarding the condition of the bed sheets and the slippery bathroom floor. We sincerely appreciate this feedback and we will follow up with the relevant team to improve our cleanliness and safety standards for the comfort of our future guests. Thank you again for your compliments and suggestions. We look forward to welcoming you back in the future for an even more perfect experience. Best regards, Aldi Guest Experience
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H***y
Leisure
10.0
/10
Reviewed 7 week(s) ago
Everything is good, delicious everywhere and besides there are also lots of sales
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear H*y, we at Melia Makasar extend our warmest greetings! Thank you for leaving a positive review. We are delighted that you had a pleasant stay. Our hotel's strategic location is one of our strengths, allowing you to have a comfortable and convenient stay. We look forward to seeing you again soon and hope that your next visit will be even more enjoyable and satisfying. Thank you. Aldi. Customer Experience
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D***n
Staycation
10.0
/10
Reviewed 8 week(s) ago
Cobain junior suite the level. Worth every penny. Free the level lounge. All the staff service excellent. Its a whole different experience.
3 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear D*n, Warm regards from Melia Makassar! Thank you very much for sharing your wonderful experience. We are delighted to know that you enjoyed your stay at The Level Junior Suite and enjoyed our exclusive amenities such as access to The Level Lounge. We are honored to provide our guests with such a special and memorable experience. We sincerely thank you for your appreciation of our team's service. Feedback like this is a great motivation for us to continue to provide the best service. We look forward to welcoming you back soon and to provide you with an exceptional experience on your next visit. Best regards, Aldi Guest Experience
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ES
Edy S.
Business
9.7
/10
Reviewed 11 week(s) ago
The check-in staff was friendly. I was supposed to check in at 2:00 PM, but when I asked for an earlier check-in time, they immediately granted it. Thank you, Hotel Melia Makassar.
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Accommodation's Reply
13 Sep 2025
Dear Mr. Edy S, Warmest greetings from Melia Makassar! Thank you very much for your positive review. We are delighted to hear that the check-in process went smoothly and that our team was able to assist you with your early check-in request. Providing fast, friendly, and personalized service is our top priority. Your gratitude is a great motivation for us to continue providing a comfortable and memorable stay for every guest. We look forward to your next visit. Best regards, Aldi. Guest Experience
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R***y
Staycation
9.1
/10
Reviewed 11 week(s) ago
Comfortable hotel close to the city center
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Accommodation's Reply
13 Sep 2025
Dear Mr. R*y, Warm greetings from Melia Makassar! Thank you for taking the time to write this short but meaningful review. We are very happy to know that you felt comfortable during your stay with us, and that our strategic location near the city center made it easy for your activities. Comfort and easy access are indeed some of the advantages that we want to continue to offer to our guests. We hope to welcome you back again in the future and provide an even more memorable stay. Warm regards, Aldi. Guest Experience
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Mursalim A.
Staycation
8.5
/10
Reviewed 11 week(s) ago
Best service, clean rooms, varied and delicious breakfast menu 👍
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Mr. Mursalim A, Warmest greetings from Melia Makassar! Thank you very much for sharing your experience with us. We are delighted to know that you were satisfied with our service, enjoyed the comfort of our clean rooms, and enjoyed our varied and delicious breakfast. Positive reviews like this are a great motivation for our entire team to continue providing the best experience for every guest. We look forward to welcoming you back soon, and we hope your next visit will be equally pleasant. Best regards, Aldi. Guest Experience
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Bagus A.
Business
9.4
/10
Reviewed 11 week(s) ago
The ambiance is comfortable. The room service is high class.
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Accommodation's Reply
13 Sep 2025
Dear, Mr. Bagus A,
Warmest greeting from Melia Makassar!
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you found the ambience comfortable and that our room service met your expectations with high standards. Creating a relaxing and welcoming environment, along with delivering excellent service, is something we strive for every day and it’s always rewarding to know that our efforts are appreciated.
Your kind words truly mean a lot to our team, and we hope to have the pleasure of welcoming you back to Melia Hotel in the near future for another memorable stay.
Warm regards,
Aldi
Guest Experience
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