Serela Cihampelas

Hotels
Preferred Partner
8.2
/10
Very Good
5,509 reviews

What Guests Say About Their Stay

Staff Friendliness (103)
Surroundings (99)
Accessibility (93)
Distance To City Center (90)
SEPTRIANA
10.0
/ 10
A really perfect place to stay.. and the Cihampelas Walk is right in the corner... really love it..!!
Umi C.
8.5
/ 10
Hotel in the city center with good service. Friendly starting from the receptionist, security guards and waiters, all are friendly. Clean, the food is also delicious and varied. Recommended
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Ika W.
9.7
/ 10
The location is very strategic, in front of the Ciwalk entrance. The staff are friendly, the rooms are spacious and clean. And thank God I got a room in the corner with lots of glass so I could see the view of the Cihampelas terrace, Pasopati bridge.
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Fikri B. P.
10.0
/ 10
The recommended hotel for holidays around Ciwalk is just crossing, the hotel staff is friendly and professional. Markotop standby top security continues to get in and out of the car👍
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Tesya N. D.
10.0
/ 10
Very comfortable hotel. Very friendly service. Very close to Cihampelas Walk because the location is opposite. Very complete room facilities. The breakfast is also good. Suitable for those of you who want to fight after traveling in the city of Bandung. Recommended 😉
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In the Area
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Jalan Cihampelas No. 147 , Cihampelas, Bandung, Jawa Barat, Indonesia, 40131

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Serela Cihampelas Hotel Serela Cihampelas is located in area / city Cihampelas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Serela Cihampelas

Jalan Cihampelas No. 147 , Cihampelas, Bandung, Jawa Barat, Indonesia, 40131
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Lobby Serela Cihampelas
Lobby 2 Serela Cihampelas

Discover More About Serela Cihampelas

note: hotel was previously named Serela Cihampelas Hotel

Location


Serela Cihampelas is located in area / city Cihampelas.

About Serela Cihampelas

Are you a shopaholic? Staying at Serela Cihampelas will surely spoil you for numerous shopping centers nearby.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Serela Cihampelas.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Serela Cihampelas exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Serela Cihampelas is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Serela Cihampelas is the right place to stay.

All facilities in Serela Cihampelas

Functional Hall Serela Cihampelas
Functional Hall
Common Space Serela Cihampelas
Common Space
Lobby Serela Cihampelas
Lobby
CleanAccommodation Serela Cihampelas
CleanAccommodation
Exterior Serela Cihampelas
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Food and Drinks

  • Restaurant with AC
  • Buffet breakfast

General

  • AC
  • Non-smoking room

Things to Do

  • Massage

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Serela Cihampelas

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Please bring your voucher and valid ID upon check in
Check in Time on 02.00 PM

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Serela Cihampelas
80
Number of floors in Serela Cihampelas
7
Another facilities in Serela Cihampelas
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Serela Cihampelas

What are available facilities at Serela Cihampelas?
There are top facilites at Serela Cihampelas such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Serela Cihampelas?
The standard check-in time at Serela Cihampelas is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Serela Cihampelas provide breakfast?
Yes, Serela Cihampelas provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Serela Cihampelas?
Serela Cihampelas is a 3.0-star hotel.
How many floors does Serela Cihampelas have?
Serela Cihampelas has 7 floors.
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More Reviews from Other Guests in Serela Cihampelas

Overall Ratings & Reviews Serela Cihampelas

Traveloka (5,443)
Other sources (66)
8.3
Very Good
From 5,443 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Serela Cihampelas
All
Bedroom (88)
Staff Friendliness (87)
Distance to City Center (85)
Ambiance (84)
Surroundings (83)
Accessibility (82)
Bathroom (81)
Room Space (61)
Taste (60)
Hotel Area (54)
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Traveler Reviews Serela Cihampelas

Number of reviews per page
20
40
Customer reviews
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 hour(s) ago
The room, breakfast, smoking area are all nice 👍 recommend
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s***r
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
the room door is hard to open and the room safety lock is hard to lock
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Despite its age, the hotel has undergone thoughtful updates that give it a refreshed and comfortable feel. Its biggest advantage is the location—right across from Ciwalk Mall, making shopping and dining extremely convenient. Weekends can be busy, and parking in front of the hotel is limited. Fortunately, the complimentary valet service helps, but it’s best to notify them if you plan to use your car during the day, as it may be blocked by other vehicles. Rooms are clean and comfortable; however, requesting a higher floor is recommended for better views and a quieter stay. Breakfast is included, though the selection is quite limited. Still, the food quality is decent enough for a simple start to the morning. Note that the in-house restaurant only serves breakfast—no room service is available for meals. Overall, a solid choice for travelers looking for convenience and value in the heart of Bandung.
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e***a
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
Everything was good, the service, location, and we also got free room upgrade. But the cleanliness was disappointing, the carpet has lots of coffee/drinks marks, also the bedcover is full of stains. Couldve been a great experience if it werent for the cleanliness of the room.
1 people find it helpful
Prima R. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly service and friendly staff.
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
Super strategic location across from Ciwalk, overall good service. The bathroom exhaust was broken, so it felt musty. The bed cover was dirty, the carpet looked like it had never been vacuumed, and the room was stuffy because there were no windows, relying solely on air conditioning. The breakfast menu also needed some improvement. This was a one-time stay, and hopefully the management will improve in the future. It's a shame the hotel is nice but not well-maintained.
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2 people find it helpful
w***'
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Because there's only one elevator, combined with hotel needs, there are long wait times. Just a suggestion: It's better to skip the carpet in the room unless you can keep it clean. I found a carpet with lots of stains and marks (like coffee spills). The AC is very cold, OK. The location is OK. Parking is not very convenient. The reception staff are friendly.
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very happy, comfortable, safe and strategic place, friendly and nice employees
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
just ok for short stay. need to improve tv channel
2 people find it helpful
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
Do you think it's worth paying a million rupiah for two nights in a hotel that looks really old, then getting bitten by mites (look at the bed when it was dirty). When we arrived, the toilet leaked and the toilet smelled of urine. It was a bit difficult to move rooms, but in the end, we were allowed to move. While eating breakfast, OMG, it was so gross to see the plates still covered in grease and stains... I wanted to cry. If the hotel was only around 100,000 rupiah, it might still be okay, but this was beyond expectations. I'm surprised there aren't any reviews like this because it's clearly not okay. The only plus points are the service is quite friendly and the location is within walking distance to Ciwalk. But I think there are many better hotels for a million rupiah for two nights.
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+5
3 people find it helpful
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Highly recommended, clean and comfortable hotel.
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It is very comfortable to stay here, access is close to the mall and the service is also good.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly, helpful staff and comfortable rooms
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good service, friendly staff, close location and easy to access
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1 people find it helpful
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the rooms are clean, the breakfast is also okay.
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F***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Better place to stay, near Ciwalk and good price
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Easy access to the location, very close to the mall, there are many culinary places around the hotel, the rooms are kept clean, the food is quite tasty but lacks variety, quite recommended for accommodation.
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Susan E.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Strategic hotel location, clean hotel, friendly staff.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 12 week(s) ago
The internet here doesn't help guests who have work needs, so this experience was quite unpleasant for me.
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel location is strategic, there are many souvenir shops around the hotel, very close to the Ciwalk shopping center.
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Number of reviews per page
20
40

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Lobby 4 Serela Cihampelas

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Serela Cihampelas

Traveloka (5,443)
Other sources (66)
8.3
Very Good
From 5,443 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Serela Cihampelas
All
Bedroom (88)
Staff Friendliness (87)
Distance to City Center (85)
Ambiance (84)
Surroundings (83)
Accessibility (82)
Bathroom (81)
Room Space (61)
Taste (60)
Hotel Area (54)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Serela Cihampelas

Number of reviews per page
20
40
Customer reviews
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 hour(s) ago
The room, breakfast, smoking area are all nice 👍 recommend
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s***r
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
the room door is hard to open and the room safety lock is hard to lock
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Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Despite its age, the hotel has undergone thoughtful updates that give it a refreshed and comfortable feel. Its biggest advantage is the location—right across from Ciwalk Mall, making shopping and dining extremely convenient. Weekends can be busy, and parking in front of the hotel is limited. Fortunately, the complimentary valet service helps, but it’s best to notify them if you plan to use your car during the day, as it may be blocked by other vehicles. Rooms are clean and comfortable; however, requesting a higher floor is recommended for better views and a quieter stay. Breakfast is included, though the selection is quite limited. Still, the food quality is decent enough for a simple start to the morning. Note that the in-house restaurant only serves breakfast—no room service is available for meals. Overall, a solid choice for travelers looking for convenience and value in the heart of Bandung.
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e***a
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
Everything was good, the service, location, and we also got free room upgrade. But the cleanliness was disappointing, the carpet has lots of coffee/drinks marks, also the bedcover is full of stains. Couldve been a great experience if it werent for the cleanliness of the room.
1 people find it helpful
Prima R. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly service and friendly staff.
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
Super strategic location across from Ciwalk, overall good service. The bathroom exhaust was broken, so it felt musty. The bed cover was dirty, the carpet looked like it had never been vacuumed, and the room was stuffy because there were no windows, relying solely on air conditioning. The breakfast menu also needed some improvement. This was a one-time stay, and hopefully the management will improve in the future. It's a shame the hotel is nice but not well-maintained.
Read More
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2 people find it helpful
w***'
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Because there's only one elevator, combined with hotel needs, there are long wait times. Just a suggestion: It's better to skip the carpet in the room unless you can keep it clean. I found a carpet with lots of stains and marks (like coffee spills). The AC is very cold, OK. The location is OK. Parking is not very convenient. The reception staff are friendly.
Read More
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very happy, comfortable, safe and strategic place, friendly and nice employees
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
just ok for short stay. need to improve tv channel
2 people find it helpful
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
Do you think it's worth paying a million rupiah for two nights in a hotel that looks really old, then getting bitten by mites (look at the bed when it was dirty). When we arrived, the toilet leaked and the toilet smelled of urine. It was a bit difficult to move rooms, but in the end, we were allowed to move. While eating breakfast, OMG, it was so gross to see the plates still covered in grease and stains... I wanted to cry. If the hotel was only around 100,000 rupiah, it might still be okay, but this was beyond expectations. I'm surprised there aren't any reviews like this because it's clearly not okay. The only plus points are the service is quite friendly and the location is within walking distance to Ciwalk. But I think there are many better hotels for a million rupiah for two nights.
Read More
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+5
3 people find it helpful
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Highly recommended, clean and comfortable hotel.
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It is very comfortable to stay here, access is close to the mall and the service is also good.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly, helpful staff and comfortable rooms
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good service, friendly staff, close location and easy to access
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1 people find it helpful
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the rooms are clean, the breakfast is also okay.
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F***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Better place to stay, near Ciwalk and good price
Find this review helpful?
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Easy access to the location, very close to the mall, there are many culinary places around the hotel, the rooms are kept clean, the food is quite tasty but lacks variety, quite recommended for accommodation.
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Susan E.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Strategic hotel location, clean hotel, friendly staff.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 12 week(s) ago
The internet here doesn't help guests who have work needs, so this experience was quite unpleasant for me.
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel location is strategic, there are many souvenir shops around the hotel, very close to the Ciwalk shopping center.
Translated by Google Icon
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Find this review helpful?
Number of reviews per page
20
40