How many rooms are available at Shangri-La Surabaya?

Shangri-La Surabaya has 363 rooms in total.

Does Shangri-La Surabaya provide parking?

Yes, Shangri-La Surabaya provides parking. Please confirm details directly with the hotel.

Does Shangri-La Surabaya provide early check-in?

Yes, early check-in is available at Shangri-La Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Shangri-La Surabaya?

Shangri-La Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Shangri-La Surabaya

Name: Shangri-La Surabaya
Address: Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, Jl May Jend Sungkono 120, Jawa Timur, 60256, Indonesia
Rating: 8.6

Hotels

8.6

/10

Very Good

2,353 reviews

What Guests Say About Their Stay

Staff Friendliness (73)

Ambiance (65)

Room Space (64)

Bedroom (64)

A***a

8.5

/ 10

One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.

W***g

9.7

/ 10

Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.

Michel S.

9.7

/ 10

Simply the best! One of my favorite hotels! My stay at Shangri-La Surabaya was truly splendid! The Horizon Club Deluxe Room offered spacious comfort and tasteful furnishings, providing a warm and homey atmosphere. The Horizon Club privileges, including afternoon coffee and evening cocktails, added a touch of luxury to the experience. The hotel’s facilities, from the outdoor swimming pool with its serene ambiance to the diverse dining options, were exceptional. Jamoo Restaurant’s breakfast buffet, featuring a wide range of international and local dishes, was a delightful culinary journey. The attentive staff and thoughtful amenities made the stay unforgettable. I highly recommend Shangri-La Surabaya for anyone seeking a luxurious and memorable stay in the heart of the city.

Maria M. B.

9.4

/ 10

A new year eve staycation and it was a wonderful one. We stayed in the executive room with a great city view and my kids especially loved the bathtub.

Ardhitia B. N.

10.0

/ 10

My stay at the Shangri-La Hotel, Surabaya, was nothing short of perfect. The combination of luxurious accommodations, exceptional dining, and outstanding service made it a truly memorable experience. I would highly recommend this hotel to anyone looking for a luxurious stay in Surabaya.

In the Area

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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Shangri-La Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

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Location

Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan.

About Shangri-La Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.

Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Surabaya.

All facilities in Shangri-La Surabaya

Lobby

Exterior

Others

Hotel Services

Concierge
Money changer
Medical service
Laundry service
Tours
24-hour security
24-hour Receptionist

Public Facilities

Early check-in
Parking
Room service
Coffee shop
Safety deposit box
Restaurant

Food and Drinks

Buffet breakfast
Continental breakfast
Nightclub

Nearby Facilities

ATM/Banking
Hair salon
Gift shop

Transportation

Car rental
Valet parking

Things to Do

Health club
Massage

General

Accessibilty

Wheelchair accessible

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya	363
Number of floors in Shangri-La Surabaya	17
Another facilities in Shangri-La Surabaya	Concierge, Money changer, Medical service, Laundry service, Tours

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?

There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)

What is normal check-in & check-out time at Shangri-La Surabaya?

The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Shangri-La Surabaya provide breakfast?

Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Shangri-La Surabaya?

Shangri-La Surabaya is a 5.0-star hotel.

How many floors does Shangri-La Surabaya have?

Shangri-La Surabaya has 17 floors.

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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,134)

Other sources (219)

8.7

Very Good

From 2,134 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya

All

Staff Friendliness (45)

Room Space (38)

Bedroom (38)

Ambiance (37)

Bathroom (37)

Hotel Area (37)

Taste (37)

Distance to City Center (31)

Family Friendly (29)

Variety (29)

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Traveler Reviews Shangri-La Surabaya

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Customer reviews

Nindya S. P.

Leisure

8.5

/10

Reviewed 6 day(s) ago

A spacious, old but luxurious hotel. Fun for families.

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corby

8.5

/10

Reviewed 6 day(s) ago

Everything is very nice, breakfast has many variation and delicious, room is very quite and clean , swimming pool, fitness center, spa all are very fine, Lobby decor is nice, The only thing not perfect is the spring bed already too soft.

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F***a

10.0

/10

Reviewed 1 week(s) ago

The hotel is very nice and comfortable but unfortunately I left my wallet behind but I tried to confirm with the hotel and they said there was nothing left behind :'( I really need the insurance card for outpatient treatment. Only my ID card is left because luckily my husband held the ID card to use on the JKT-SBY plane, it wasn't in my wallet so I could still go home by plane from SBY to Jakarta. Please help the hotel or anyone if you have any information about my wallet, please contact me anytime. Here is an example of a wallet that was left behind/lost. Thank you

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D***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

The breakfast was very plentiful and complete.

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W***a

Business

10.0

/10

Reviewed 3 week(s) ago

Best Hotel in Surabaya Recommended Hotel in Surabaya Good Service

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D***I

10.0

/10

Reviewed 3 week(s) ago

Very impressive, the first time I stayed here, I felt like I was at a Balinese resort. All the service was great and good. However, one thing that needs to be improved is the receptionist. For example, if there's 5 minutes left, they should be on time within 5 minutes so you don't have to wait too long during check-in. And when I reconfirmed, they said 15 minutes 🙂 They didn't offer a welcome drink or anything like that, which seemed indifferent.

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jemmy s.

10.0

/10

Reviewed 5 week(s) ago

So comfortable, great place to stay!

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Roy R. Y.

9.7

/10

Reviewed 7 week(s) ago

Nice, clean... Good location...

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Verified Traveler

Staycation

9.7

/10

Reviewed 7 week(s) ago

The on off button of the tv Remote didn't work. The glass provided in the room got a little bit broken here n there, when we told the front desk when we checked out, the staff apologized to us by giving us cookies as a token of apology. Hotel need to check regularly of the room

2 people find it helpful

S***s

Transit

10.0

/10

Reviewed 8 week(s) ago

The hotel staff were very friendly and very helpful when checking in.

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Nice hotel, clean, good, recommended

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Ardilla

10.0

/10

Reviewed 9 week(s) ago

Old hotel but the service is really great, the staff are friendly and responsive, the hotel is clean, Mr. Hartono, thank you for blowing up my child's life jacket. Thank you Shangri-La, it was a pleasant experience.

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e***i

10.0

/10

Reviewed 9 week(s) ago

Comfortable and clean hotel. Complete facilities. Worth the price.

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Lilis r.

10.0

/10

Reviewed 10 week(s) ago

I always stay here every month, the hotel is comfortable 🥰

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Dodi K.

Leisure

10.0

/10

Reviewed 11 week(s) ago

Awesome and good job!!!! Keep on that.

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Mega A. R.

9.7

/10

Reviewed 12 week(s) ago

I really like the breakfast, it's delicious and varied👌

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1 people find it helpful

R***a

Staycation

8.4

/10

Reviewed 16 week(s) ago

Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee

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N***A

10.0

/10

Reviewed 16 week(s) ago

Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.

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1 people find it helpful

A***a

Business

8.5

/10

Reviewed 20 week(s) ago

One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.

1 people find it helpful

Yoga G.

Staycation

8.5

/10

Reviewed 21 week(s) ago

Your promotion so funny, after I stay at your hotel, I plan to stay again on July 14, 2025 but your price become higher than before and other Hotel

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.