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VIVERE Hotel, ARTOTEL Curated
Hotels
9.1
/10
Exceptional
438 reviews
What Guests Say About Their Stay
Room Space (87)
Bedroom (83)
Ambiance (80)
Bathroom (74)
S***a
10.0
/ 10
I had a wonderful stay and would like to come to this place again. The staff is thoughtful and kind, the food is good, and the room is wonderful, the same as the picture.
Sarah N. R.
10.0
/ 10
I was planning to surprise my husband for his Birthday Celebration and looking for a hotel that can provide mini decoration services. VIVERE Hotel provides Slice Cakes, Screen TV Greeting, and Mirror Drawing for FREE!! ✨ After booking via aplikasi, I showed my booking voucher to the staff via WhatsApp regarding my request, and the staff replied to my message very warmly and with fast response! When I checked in, the staff said, "All of your requests are ready!" and I am so happy and feeling respected! Appreciated that! The room was so clean and big! I booked Studio 30 type and, surprise, the room was quite spacious! The breakfast was fair enough for a 4-stars hotel, complete, so many options, and delicious! Definitely will book the room again at VIVERE for staycation.
N***e
10.0
/ 10
The room is clean and cozy. The breakfast is amazing, many varieties, and friendly people.
jacob g. p.
10.0
/ 10
The hotel design is really cool, the staff are friendly and professional, the rooms are comfortable, the food is delicious, the meeting room is very good, highly recommended
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Yulia L.
10.0
/ 10
The room is spacious, aesthetic and comfortable, the breakfast is quite delicious, the location is strategic near many places to eat, the room is clean and fragrant.
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In the Area
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SOUTH78, 8th floor, Jl. Boulevard Gading Serpong Blok O No. 7 & 8, Medang, Pagedang, Kabupaten Tangerang, Banten 15334, Gading Serpong, Tangerang, Banten, Indonesia, 15334
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in VIVERE Hotel, ARTOTEL Curated
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What's around VIVERE Hotel, ARTOTEL Curated
SOUTH78, 8th floor, Jl. Boulevard Gading Serpong Blok O No. 7 & 8, Medang, Pagedang, Kabupaten Tangerang, Banten 15334, Gading Serpong, Tangerang, Banten, Indonesia, 15334
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Location
VIVERE Hotel, ARTOTEL Curated is a hotel in a good neighborhood, which is located at Gading Serpong.
About VIVERE Hotel, ARTOTEL Curated
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, VIVERE Hotel, ARTOTEL Curated provides a pleasant accommodation for your stay.
From business event to corporate gathering, VIVERE Hotel, ARTOTEL Curated provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, VIVERE Hotel, ARTOTEL Curated is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at VIVERE Hotel, ARTOTEL Curated, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at VIVERE Hotel, ARTOTEL Curated is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
VIVERE Hotel, ARTOTEL Curated is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at VIVERE Hotel, ARTOTEL Curated will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, VIVERE Hotel, ARTOTEL Curated is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from VIVERE Hotel, ARTOTEL Curated exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
VIVERE Hotel, ARTOTEL Curated is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at VIVERE Hotel, ARTOTEL Curated.
All facilities in VIVERE Hotel, ARTOTEL Curated
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Common Space
Exterior
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Swimming pool
- Rooftop terrace
Hotel Services
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
Business Facilities
- Business facilities
- Conference room
- Meeting facilities
- Projector
Food and Drinks
- Bar
- Buffet breakfast
Connectivity
- Free WiFi
Accessibilty
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in VIVERE Hotel, ARTOTEL Curated
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility Notice
Swimming Pool closed temporarily from 26-8-2025 to 29-8-2025.
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility Notice
Swimming Pool closed temporarily from 26-8-2025 to 29-8-2025.
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Accommodation charges IDR 150,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:00 - 10:00.
Smoking is prohibited in the accommodation.
Pets are not allowed in the accommodation.
Durian is prohibited in the accommodation
Bikes are not allowed inside the hotel for safety and comfort reasons
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at VIVERE Hotel, ARTOTEL Curated | 107 |
Number of floors in VIVERE Hotel, ARTOTEL Curated | 12 |
Another facilities in VIVERE Hotel, ARTOTEL Curated | 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Safety deposit box |
Frequently asked question in VIVERE Hotel, ARTOTEL Curated
What are available facilities at VIVERE Hotel, ARTOTEL Curated?
There are top facilites at VIVERE Hotel, ARTOTEL Curated such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at VIVERE Hotel, ARTOTEL Curated?
The standard check-in time at VIVERE Hotel, ARTOTEL Curated is starting from From 14:00 while the latest check-out time is at Before 12:00
Does VIVERE Hotel, ARTOTEL Curated provide breakfast?
Yes, VIVERE Hotel, ARTOTEL Curated provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of VIVERE Hotel, ARTOTEL Curated?
VIVERE Hotel, ARTOTEL Curated is a 4.0-star hotel.
How many floors does VIVERE Hotel, ARTOTEL Curated have?
VIVERE Hotel, ARTOTEL Curated has 12 floors.
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More Reviews from Other Guests in VIVERE Hotel, ARTOTEL Curated
Overall Ratings & Reviews VIVERE Hotel, ARTOTEL Curated
Traveloka (434)
Other sources (4)
9.1
Exceptional
From 434 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
8.7
Location
9.2
Service and Facilites
8.9
People often mention about VIVERE Hotel, ARTOTEL Curated
All
Ambiance (57)
Room Space (57)
Bedroom (54)
Staff Friendliness (51)
Bathroom (51)
Hotel Area (48)
Taste (44)
Accessibility (39)
Family Friendly (33)
Check-in/out Time (33)
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Format
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Traveler Reviews VIVERE Hotel, ARTOTEL Curated
Number of reviews per page
20
40
Customer reviews
S***a
Medical
10.0
/10
Reviewed 1 week(s) ago
I had a wonderful stay and would like to come to this place again. The staff is thoughtful and kind, the food is good, and the room is wonderful, the same as the picture.
Find this review helpful?
Accommodation's Reply
22 Nov 2025
Dear valued guests, It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Front Office Manager
A***n
8.5
/10
Reviewed 1 week(s) ago
It's a shame there are no smoking rooms available.
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Accommodation's Reply
22 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
See original
Verified Traveler
Leisure
8.7
/10
Reviewed 2 week(s) ago
In one of my rooms 738, it had a bit of a musty smell when I checked in, I should pay more attention.
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Accommodation's Reply
22 Nov 2025
All of our staff apologize for any inconvenience caused during your stay. We appreciate your valuable feedback and are committed to providing the best possible experience for all our guests. Please be assured that we will continue to work diligently to prevent the issues you mentioned from recurring and to improve our services. We look forward to welcoming you back again soon. All of our staff look forward to providing the best possible service to you. Siddique, Front Office Manager
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V
Vhii
7.0
/10
Reviewed 2 week(s) ago
I've stayed here several times, the check-in process is fast, there are no problems, the AC is cold, the room is clean, but this is really bad, the towels and blankets in the room smell really musty.. even though I asked for a change of towels, they still smell the same, please dry my body with the towel, it just makes me smell too.. for breakfast, waiting for eggs is also very long, many are empty and the refill is also long.. asking for chicken refills for porridge and laksa takes a long time, when I go out, they only refill a little even though there are still a lot of people having breakfast.. it's a mess.. even though it's the weekend and it's busy, the person taking care of breakfast is slow, everything is really annoying
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Accommodation's Reply
24 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
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AS
Armen S.
Leisure
8.5
/10
Reviewed 2 week(s) ago
the towel is not soft and the white color turns brownish
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Accommodation's Reply
22 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
See original
A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The room was clean, as was the bathroom. The breakfast was delicious and varied. Highly recommended, I'll definitely come back. Thank you, Vivere...
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Accommodation's Reply
13 Nov 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
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Verified Traveler
Leisure
6.4
/10
Reviewed 4 week(s) ago
I experienced several room card failures, which made me go up and down to ask for a new card. The FO staff told me there was a problem with the server.
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Accommodation's Reply
06 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
See original
S***e
Leisure
9.4
/10
Reviewed 4 week(s) ago
Location is in the heart of Gading Serpong
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Accommodation's Reply
30 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
r***t
Business
8.8
/10
Reviewed 5 week(s) ago
The room was nice and clean, modern and minimalist. The front desk and room were on the top floor, so it was a bit difficult if you had a lot of luggage. The breakfast menu was quite varied and delicious, but the staff were a bit unfriendly.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
See original
T***n
Business
8.4
/10
Reviewed 5 week(s) ago
The hotel is quite a distance from BSD city center and getting a Grab to and fro the hotel was a hassle. I had so many drivers cancelling on me. Rooms are weirdly designed with my first room having stains on my bedsheet, faulty sink faucet, and pubic hair on the dining table. Requested for a change in room which was made possible by the front desk. Overall ok hotel, but don't expect impeccable services.
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Accommodation's Reply
30 Oct 2025
Dear valued guests,
On behalf of our entire team, we would like to extend our sincere apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings that may have occurred and assure you that we take your feedback seriously. We strive to provide a flawless experience for all our guests, and it is disheartening to hear that we fell short of your expectations. Rest assured, we are working diligently to address the issues you have raised to ensure that they do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a truly exceptional stay.
Best regards,
Sidik
Assistant Front Office Manager
E***a
Leisure
6.2
/10
Reviewed 6 week(s) ago
The hotel is quite pricey, the service is very bad. I waited an hour for my luggage and it didn't arrive, there was only one concierge. The front office staff was not helpful, even giving unpleasant answers.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
See original
EE
Erita E.
Leisure
10.0
/10
Reviewed 6 week(s) ago
I stayed here for an event at ICE BSD. The room was spacious, had ample luggage space, the AC was cold, there was a coffee machine, the hotel was quite aesthetic, and the food was delicious. I'll be back again, thanks, Vivere.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
See original
B***a
Staycation
9.7
/10
Reviewed 6 week(s) ago
The rooms were all nice, except that we got twin beds combined, even though we booked a double bed. Overall, it was okay. Highly recommended. My only suggestion is that the hotel's lobby information on the 8th floor could be clearer.
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Accommodation's Reply
22 Oct 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
See original
Verified Traveler
9.0
/10
Reviewed 7 week(s) ago
The room is very comfortable. The breakfast menu is fine, but they can do better, especially when it's about food in the morning, it will be nice if the food served hot, not in plain and "not really hot" ones.
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Accommodation's Reply
08 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
P
Patrick
Leisure
8.3
/10
Reviewed 7 week(s) ago
The breakfast is just ordinary for a 4-star hotel. And there is no kettle.
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Accommodation's Reply
09 Oct 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
See original
Verified Traveler
9.7
/10
Reviewed 8 week(s) ago
The staff was very friendly and the place area
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
JC
Joni C.
Business
8.5
/10
Reviewed 8 week(s) ago
Clean place and clean room
See original
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Accommodation's Reply
08 Oct 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik - Assistant Front Office Manager
See original
SD
Sondang D. S.
8.5
/10
Reviewed 8 week(s) ago
Service good, bed cover smells good, clean room, food good also.
Find this review helpful?
Accommodation's Reply
01 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
M***s
Staycation
9.3
/10
Reviewed 9 week(s) ago
Everything was perfect, except for one female receptionist who was probably having internal issues with her superiors, which made her seem curt and dismissive. Our room was actually ready at 2:00 PM, but we were made to wait almost an hour because the receptionist was unclear, angry, and had an inappropriate attitude. Perhaps this could be improved. Otherwise, everything was fine: comfortable room, delicious food.
Read More
See original
1 people find it helpful
Accommodation's Reply
01 Oct 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
See original
jg
jacob g. p.
Business
10.0
/10
Reviewed 9 week(s) ago
The hotel design is really cool, the staff are friendly and professional, the rooms are comfortable, the food is delicious, the meeting room is very good, highly recommended
See original
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Accommodation's Reply
27 Sep 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews VIVERE Hotel, ARTOTEL Curated
Traveloka (434)
Other sources (4)
9.1
Exceptional
From 434 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
8.7
Location
9.2
Service and Facilites
8.9
People often mention about VIVERE Hotel, ARTOTEL Curated
All
Ambiance (57)
Room Space (57)
Bedroom (54)
Staff Friendliness (51)
Bathroom (51)
Hotel Area (48)
Taste (44)
Accessibility (39)
Family Friendly (33)
Check-in/out Time (33)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews VIVERE Hotel, ARTOTEL Curated
Number of reviews per page
20
40
Customer reviews
S***a
Medical
10.0
/10
Reviewed 1 week(s) ago
I had a wonderful stay and would like to come to this place again. The staff is thoughtful and kind, the food is good, and the room is wonderful, the same as the picture.
Find this review helpful?
Accommodation's Reply
22 Nov 2025
Dear valued guests, It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Front Office Manager
A***n
8.5
/10
Reviewed 1 week(s) ago
It's a shame there are no smoking rooms available.
See original
Find this review helpful?
Accommodation's Reply
22 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
See original
Verified Traveler
Leisure
8.7
/10
Reviewed 2 week(s) ago
In one of my rooms 738, it had a bit of a musty smell when I checked in, I should pay more attention.
See original
Find this review helpful?
Accommodation's Reply
22 Nov 2025
All of our staff apologize for any inconvenience caused during your stay. We appreciate your valuable feedback and are committed to providing the best possible experience for all our guests. Please be assured that we will continue to work diligently to prevent the issues you mentioned from recurring and to improve our services. We look forward to welcoming you back again soon. All of our staff look forward to providing the best possible service to you. Siddique, Front Office Manager
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V
Vhii
7.0
/10
Reviewed 2 week(s) ago
I've stayed here several times, the check-in process is fast, there are no problems, the AC is cold, the room is clean, but this is really bad, the towels and blankets in the room smell really musty.. even though I asked for a change of towels, they still smell the same, please dry my body with the towel, it just makes me smell too.. for breakfast, waiting for eggs is also very long, many are empty and the refill is also long.. asking for chicken refills for porridge and laksa takes a long time, when I go out, they only refill a little even though there are still a lot of people having breakfast.. it's a mess.. even though it's the weekend and it's busy, the person taking care of breakfast is slow, everything is really annoying
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Accommodation's Reply
24 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
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AS
Armen S.
Leisure
8.5
/10
Reviewed 2 week(s) ago
the towel is not soft and the white color turns brownish
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Accommodation's Reply
22 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Front Office Manager
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A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The room was clean, as was the bathroom. The breakfast was delicious and varied. Highly recommended, I'll definitely come back. Thank you, Vivere...
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Accommodation's Reply
13 Nov 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
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Verified Traveler
Leisure
6.4
/10
Reviewed 4 week(s) ago
I experienced several room card failures, which made me go up and down to ask for a new card. The FO staff told me there was a problem with the server.
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Accommodation's Reply
06 Nov 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
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S***e
Leisure
9.4
/10
Reviewed 4 week(s) ago
Location is in the heart of Gading Serpong
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Accommodation's Reply
30 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
r***t
Business
8.8
/10
Reviewed 5 week(s) ago
The room was nice and clean, modern and minimalist. The front desk and room were on the top floor, so it was a bit difficult if you had a lot of luggage. The breakfast menu was quite varied and delicious, but the staff were a bit unfriendly.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
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T***n
Business
8.4
/10
Reviewed 5 week(s) ago
The hotel is quite a distance from BSD city center and getting a Grab to and fro the hotel was a hassle. I had so many drivers cancelling on me. Rooms are weirdly designed with my first room having stains on my bedsheet, faulty sink faucet, and pubic hair on the dining table. Requested for a change in room which was made possible by the front desk. Overall ok hotel, but don't expect impeccable services.
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Accommodation's Reply
30 Oct 2025
Dear valued guests,
On behalf of our entire team, we would like to extend our sincere apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings that may have occurred and assure you that we take your feedback seriously. We strive to provide a flawless experience for all our guests, and it is disheartening to hear that we fell short of your expectations. Rest assured, we are working diligently to address the issues you have raised to ensure that they do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a truly exceptional stay.
Best regards,
Sidik
Assistant Front Office Manager
E***a
Leisure
6.2
/10
Reviewed 6 week(s) ago
The hotel is quite pricey, the service is very bad. I waited an hour for my luggage and it didn't arrive, there was only one concierge. The front office staff was not helpful, even giving unpleasant answers.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
On behalf of our entire team, we would like to sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologise for any shortcomings and would like to assure you that we take your feedback very seriously. We always strive to provide a great experience for all our guests, and we apologize for any inconvenience caused, but we could not meet your expectations. Please be assured that we are working diligently to address the issues you have raised so that these issues do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly wonderful stay. Best regards, Sidik, Assistant Front Office Manager
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EE
Erita E.
Leisure
10.0
/10
Reviewed 6 week(s) ago
I stayed here for an event at ICE BSD. The room was spacious, had ample luggage space, the AC was cold, there was a coffee machine, the hotel was quite aesthetic, and the food was delicious. I'll be back again, thanks, Vivere.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
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B***a
Staycation
9.7
/10
Reviewed 6 week(s) ago
The rooms were all nice, except that we got twin beds combined, even though we booked a double bed. Overall, it was okay. Highly recommended. My only suggestion is that the hotel's lobby information on the 8th floor could be clearer.
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Accommodation's Reply
22 Oct 2025
We are delighted that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. We will share your feedback with our entire team, which will motivate us to continue to maintain the quality of service you expect. We will continue to work hard to improve our services to provide you with an even better experience. We look forward to welcoming you back to our hotel again. Best regards, Sidik, Assistant Front Office Manager
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Verified Traveler
9.0
/10
Reviewed 7 week(s) ago
The room is very comfortable. The breakfast menu is fine, but they can do better, especially when it's about food in the morning, it will be nice if the food served hot, not in plain and "not really hot" ones.
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Accommodation's Reply
08 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
P
Patrick
Leisure
8.3
/10
Reviewed 7 week(s) ago
The breakfast is just ordinary for a 4-star hotel. And there is no kettle.
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Accommodation's Reply
09 Oct 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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Verified Traveler
9.7
/10
Reviewed 8 week(s) ago
The staff was very friendly and the place area
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Accommodation's Reply
05 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
JC
Joni C.
Business
8.5
/10
Reviewed 8 week(s) ago
Clean place and clean room
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Accommodation's Reply
08 Oct 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik - Assistant Front Office Manager
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SD
Sondang D. S.
8.5
/10
Reviewed 8 week(s) ago
Service good, bed cover smells good, clean room, food good also.
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Accommodation's Reply
01 Oct 2025
Dear valued guests,
It is a pleasure to know that you had an enjoyable experience with VIVERE Hotel, ARTOTEL Curated. Thank you for sharing your valuable feedback. Thank you for your motivating comment, which I will certainly share with the entire team at VIVERE Hotel, ARTOTEL Curated. Your comment will definitely help us consistently reach the level of excellence that you rightfully expect at our hotel. Please be assured that we will always strive to improve our services so that you can experience our hotel and our service at their finest. We are looking forward to welcoming you back to our hotel.
Best regards,
Sidik
Assistant Front Office Manager
M***s
Staycation
9.3
/10
Reviewed 9 week(s) ago
Everything was perfect, except for one female receptionist who was probably having internal issues with her superiors, which made her seem curt and dismissive. Our room was actually ready at 2:00 PM, but we were made to wait almost an hour because the receptionist was unclear, angry, and had an inappropriate attitude. Perhaps this could be improved. Otherwise, everything was fine: comfortable room, delicious food.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
On behalf of our entire team, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at our hotel. We deeply regret any shortcomings and want to assure you that we take your feedback very seriously. We always strive to provide an excellent experience for all our guests, and it is unfortunate that we did not meet your expectations. Please rest assured that we are working diligently to address the issues you have raised to ensure they do not recur in the future. We appreciate your understanding and look forward to welcoming you back for a truly exceptional stay. Best regards, Sidik, Assistant Front Office Manager
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jg
jacob g. p.
Business
10.0
/10
Reviewed 9 week(s) ago
The hotel design is really cool, the staff are friendly and professional, the rooms are comfortable, the food is delicious, the meeting room is very good, highly recommended
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Accommodation's Reply
27 Sep 2025
We are delighted to hear that you enjoyed your experience at Vivere Hotel, Artotel Curated. Thank you for your valuable feedback. I will share your comments with the entire team, which will certainly motivate us to continue to maintain the quality of service you expect. We will continue to strive to improve our services to make your experience even better. We look forward to welcoming you back to our hotel. Best regards, Sidik, Assistant Front Office Manager
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