Sugar Hotel

Hotels
8.8
/10
Very Good
210 reviews

What Guests Say About Their Stay

Maroulla

10.0
/ 10
I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.

Elizabeth

10.0
/ 10
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

Marissa

10.0
/ 10
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
In the Area
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1 Main Road, Green Point, Cape Town, Province of the Western Cape, South Africa, 8005

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Near Two Oceans Aquarium
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What's around Sugar Hotel

1 Main Road, Green Point, Cape Town, Province of the Western Cape, South Africa, 8005
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Discover More About Sugar Hotel

General


Near Two Oceans Aquarium

Location


With a stay at Sugar Hotel in Cape Town (Cape Town City Centre), you'll be within a 5-minute drive of Long Street and Cape Town International Convention Centre. This family-friendly hotel is 4.6 mi (7.4 km) from Camps Bay Beach and 0.6 mi (0.9 km) from Cape Quarter Lifestyle Village.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Table Mountain National Park - 0.3 km / 0.2 mi
Cape Quarter Lifestyle Village - 0.5 km / 0.3 mi
Greenpoint Market - 1.1 km / 0.7 mi
Bree Street - 1.1 km / 0.7 mi
Zeitz Museum of Contemporary Art Africa - 1.1 km / 0.7 mi
Cape Town Stadium - 1.2 km / 0.7 mi
Greenmarket Square - 1.2 km / 0.8 mi
Two Oceans Aquarium - 1.2 km / 0.8 mi
The Watershed - 1.3 km / 0.8 mi
Long Street - 1.3 km / 0.8 mi
Green Point Park - 1.3 km / 0.8 mi
Cape Town International Convention Centre - 1.5 km / 0.9 mi
Nelson Mandela Gateway - 1.5 km / 0.9 mi
St. Georges Mall - 1.5 km / 0.9 mi
Adderley Street - 1.5 km / 0.9 mi

The preferred airport for Sugar Hotel is Cape Town Intl. Airport (CPT) - 22.4 km / 13.9 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 8 guestrooms featuring refrigerators and iPod docking stations. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Sugar Hotel

Bar, Cafe and Lounge Sugar Hotel
Bar, Cafe and Lounge
Entertainment Facility Sugar Hotel
Entertainment Facility
Common Space Sugar Hotel
Common Space
Lobby Sugar Hotel
Lobby
Exterior Sugar Hotel
Exterior

Hotel Services

  • Laundry service
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Limited parking
  • Airport transfer
  • Storage

General

  • Smoking area
  • Parking
  • Terrace

Things to Do

  • Spa
  • Barbecue

Kids and Pets

  • Babysitting

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Public Facilities

  • Safety deposit box

Nearby Facilities

  • Hair salon

Accommodation Policy & General Information in Sugar Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

  • Fee for continental breakfast: approximately ZAR 120 to 150 per person
  • Airport shuttle fee: ZAR 395 per room (one way)
  • Airport shuttle fee per child: ZAR 395.00 (one way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, No rollaway/extra beds available, Contactless check-in is available, No elevators

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sugar Hotel
8
Number of floors in Sugar Hotel
3
Another facilities in Sugar Hotel
Laundry service, Multilingual staff, 24-hour Receptionist, Concierge, Limited parking

Frequently asked question in Sugar Hotel

What are available facilities at Sugar Hotel?
There are top facilites at Sugar Hotel such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sugar Hotel?
The standard check-in time at Sugar Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Sugar Hotel provide breakfast?
Yes, Sugar Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sugar Hotel?
Sugar Hotel is a 5.0-star hotel.
How many floors does Sugar Hotel have?
Sugar Hotel has 3 floors.
See All

More Reviews from Other Guests in Sugar Hotel

8.8
Very Good
From 210 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Sugar Hotel

Number of reviews per page
20
40
Top reviews
Maria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Room was lovely I will definitely return again and recommend to others
Michael
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

George at the front desk was brilliant, really helpful and polite
Lora
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice hotel
Silvia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very clear
Cortney
icon-Leisure
Leisure
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Staff is just lovely! They are so accommodating and sweet!!
Colin
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Over priced and ridiculously small pokey room.
Colin
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Room much smaller than expected… and over priced.
Jason
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

No separation for the toilet was different
Maroulla
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.
Stanley
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.
Read More
Dorethea
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Nice hotel pleasant atmosphere best omelette
Dorethea
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Love the property
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Read More
Lawrie
10.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Lovely hotel. Location was excellent and staff were lovely.
Derek
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
martin
4.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
Read More
Marissa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Verified traveler
4.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
Read More
Louise
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.
Tashmia
icon-Leisure
Leisure
6.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.
Number of reviews per page
20
40

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Exterior 4 Sugar Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 210 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sugar Hotel

Number of reviews per page
20
40
Top reviews
Maria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Room was lovely I will definitely return again and recommend to others
Michael
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

George at the front desk was brilliant, really helpful and polite
Lora
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice hotel
Silvia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very clear
Cortney
icon-Leisure
Leisure
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Staff is just lovely! They are so accommodating and sweet!!
Colin
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Over priced and ridiculously small pokey room.
Colin
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Room much smaller than expected… and over priced.
Jason
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

No separation for the toilet was different
Maroulla
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.
Stanley
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.
Read More
Dorethea
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Nice hotel pleasant atmosphere best omelette
Dorethea
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Love the property
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Read More
Lawrie
10.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Lovely hotel. Location was excellent and staff were lovely.
Derek
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
martin
4.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
Read More
Marissa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Verified traveler
4.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
Read More
Louise
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.
Tashmia
icon-Leisure
Leisure
6.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.
Number of reviews per page
20
40