Cielo Hotel Bishop-Mammoth, an Ascend Collection Hotel

Seems like an older property that has been remodeled. A bit pricey for this type of property so I didn’t feel value.

Las personas de recepción son muy serias como que estaban sin ganas de trabajar

Hotel is fine and convenient. The Direct TV system was frustrating, I never got it to work in 5 days. Asked for help, but it still didn't function.

I reserved an ADA room and it was terribly lacking. The room was at the far end of the building, not close to any services. I parked close to the room. The access door did not have an ADA door opener or any luggage carts so getting my wife and luggage into the room was extremely difficult. The room was very small with no wheelchair accessability except directly into the bathroom. The TV required an IT expert to make it work and the desk attendant could not figure it out and did not offer any guidance other than to try to figure it out myself. Overall. It was a bad experience.

Never again!!! Roaches in the bed. You’re literally better off sleeping in your car! I attached a photo of the roach on my pillow. I was given a 30% refund and placed in a new room which had hair in the sheets and a bug in the wall…what a joke! This clean freak will never stay at this property again!

we stayed in room 125 n we had ants in our bathroom but other than that the hotel was inna great location near shops

I was very disappointed both with Expedia and the hotel itself. (Through Expedia)I asked for a first floor unit because of elderly people. I didnt want to leave things to chance so i called 4 hours before I arrived there to Cielo directly, the lobby number after first calling two other numbers, one which is AI and the other with is automated. Both were dead ends. I was finally able to speak to a person who assured me i had a first floor room and then promptly asked me to stay in the line to receive bonus "points". It was an aggressive sales lady who wouldn't take no for answer. Upon arrival, the girl at the desk assigned me a upper room. I explained the situation and she then began to try to convince me i didnt speak to anyone about this. I showed her the number and the 5 minute phone call. She then began stone walling me saying there was nothing she could do. I told her if i didnt have an upstairs room i would have to drive back 4 hours to get home. There was one room available and the person had not checked in but since they had booked through the hotel directly they were holding it (so much for the first come first serve comment) she did attempt to contact them to no avail twice. And she did also get me on the phone with the property owner who apologized and offered a refund but would not authorize her to give me the downstairs room. she said i was probably forwarded to a call center earlier but was unable to help me. Fail on all sides.

Affordable, clean and great staff

Hotel is fine with decent beds and rooms. We needed to be out the door at 7am and the breakfast starts at 0630. Unfortunately the staff were late and didn't have breakfast available before we finally left at 0650. There we about a dozen guests waiting and still no breakfast.

clean and spacious

sushi bar next door

Clean and near everything

Its clean, safe and around plenty of restaurants and a bowling alley behind the hotel. I'll definitely coming back. Love the hotel

Very clean and well taken care of.

Food very bad, didn't use facilities at all. Bed very hard. Shower low pressure

Clean and functional

This motel is as nice as it gets. Everything was perfect but it was pricy.

Had resvations for two different nights in a four day time frame. Both rooms were very small. The bathroom in the first room was super small. My mattress wanted to slide off the fram whenever I sat down. Furniture was beat up and broken. Sat in the desk chair and about went over. Had to manually turn the tv on and off, along with manually controlling the volume. I felt like a kid again back in the 70's! The a/c blows right on the bed next to it. I froze while my Pops was hot. For the price and the condition of both rooms, will stay elsewhere next trip.

The air conditioner in the room was annoying. It kept going on and off and was very loud..